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It's not that simple - if Lyft won't connect and everything else works, riders and drivers will turn to competitors. Once they've installed the app and signed up for an account with Uber, they're a lot less likely to stick exclusively or primarily with Lyft.

Well, 5 9's are 5 minutes of disruption an year. Drivers won't be able to get into Uber on that timeframe. 4 9's would be 50 minutes an year. Unless it is all concentrated on a couple of events it may not even make the clients time-out.

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