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Support as a cost center...it's an interesting thing. My first computer related job while in college was support for a variety of Borland products. There were a few of us interns that ended up doing the work of senior support engineers - writing white papers, running training, etc. Interns were the "cost cutting measure" back then.

We were paid less, but knew the product and some evolved into well paid and challenging jobs with the company, some of us went elsewhere.

Local labor was used instead of outsourcing overseas or bringing in lower-paid workers.

At the time interns were paid pretty darn well.




Im of the opinion that old support people make the best QA people and know quite a few you have made the transition very successfully.




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