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But, it absolutely never fails.

This is not true in my experience. I led the monitoring team at my past job and we spent a non significant effort monitoring PagerDuty due to often delays in ingestion and notification. If you page through their status page[1] they have a problem with delayed ingestion or notification almost monthly. If people actually monitored they'd be surprised how often they miss SLA.

[1] https://status.pagerduty.com/history?page=1

I don't know if I would go that far, but the service is quite reliable. I have experienced some spot issues with message and alert delivery over the years, but overall, reliability is strong with this tool

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