The TLDR on this is -> I tried to login to my Chase account today, I've been a customer for over a decade or so and this wasn't an unusual occurrence. It kept redirecting me to use the Android/iOS app or check the system requirements. I tried a couple times, I even used a different browser.
Lo and behold I found out that they don't support my operating system for some reason (I use FreeBSD) and they also don't support Linux.
I'm tempted to close my Chase accounts but I kinda like getting Amazon points.
This reminds me of the 1990s...
I should add, installing a user agent switcher lets me login, so they're just being rude.
which browser are you using? From the anecdotes here, it looks like Firefox works on at least Debian and Fedora, so maybe Firefox does something with the user agent to prevent saying what platform it is on.
All they are saying here is "these are the browsers/OSes we can offer support for, and that we test our site with". I mean they specifically say:
> Some features and functions may not operate properly with unsupported browser versions.
I don't understand why folks are so surprised this works elsewhere, or why anyone is getting super upset about this. If they were filtering based on user agent and explicitly preventing it from working for you when it otherwise probably would, then I could see the issue (ahem Apple icloud, anyone?). But this isn't that.
I don't think anyone posting that it's working for them is surprised. Many were refuting the original title, which claimed that Chase had banned non-Windows and non-macOS users from logging in.
I looked, it appears to be "management is braindead" so I don't have a lot more than that. I've also tweeted at them so we'll see what they come up with.
I was able to log in with Firefox from Linux, no user-agent switching.
A similar claim was made against Apple recently.[0] In that case the redditor was able to log in at a later time. Maybe you triggered a false positive in their security checks.
edit: Chase has had this "ban" against *nix in place since 2016 [1].
I wonder if the "Required operating systems" (Windows / Mac OS X) is really true. Just checked again with my Chromebook (Chrome OS 72) and it worked fine, as it has been.
OSX was used originally to just describe version 10, a big change to the OS which broke backwards compatibility. Now its used loosely to describe any version above 9.
Each point version of OSX has a codename, Yosemite is v10.10.
The latest version 10.14.x has the name Mojave.
Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day.
> Apple recently rebranded OSX to macOS, possibly to have a version number higher than 10 some day.
that may be, I figured it had more to be in line with tvOS, watchOS, and iOS. having somethingOS for everything except for one being OSsomething just seemed oddball enough for them to want to bring it in line.
In theory you could have 10.1234567890 for a release and retain OSX if that was the concern. I think everyone would hate them for it, but I don't think there's anything preventing it.
Pretty sure this is only to point out that they don't support Linux.
I really can't see any company say that they support "Linux" for their website with all the different flavors out there. Probably the best they can do is support some versions of Ubuntu but even that could incur a large cost. Or like most websites, not specify an operating system and let the browsers do what they do best.
I am able to login with Firefox 64.0.2 on fedora. If they are doing user-agent filtering, they either don't target me, or they backed it off due to the hitrate.
I should add, installing a user agent switcher lets me login, so they're just being rude.