A few years ago, I bought a well reviewed sound bar in the mid price range on Amazon. It sounded awful and I packed it up and sent it back.
I did more research and decided to spend 3x as much on a premium soundbar, as long as the audio quality was better than the cheap one- so I had to hear it first.
Local Best Buy website showed the model I was interested in in stock, so I went in.
The demo unit wasn't working, nor were the other models I may have considered. The employee I asked about this just shrugged his shoulders and walked away- and couldn't answer any other questions about the unit.
I had walked in, cash in hand, with intention to buy on the spot. I walked out empty handed and went back to Amazon.
Retail's differentiator should be seeing products hands on, and sales assistance from real people. Once Amazon nails immediate gratification, it's all retail will have left.
That said - do agree there's room for both players in the game, Best Buy and Amazon.
makes your employees happier
encourages them to buy things at the store and use them, so they can in turn sell them and be more knowledgeable.
Taking away the employee discount may seem to be mostly innocuous, but it can really crush morale and accerlates employees skipping to the next job.
Amaz used items which are usually just damaged packaging are great and then come close or beat everyone on price. Depends on the item. BBs open box prices are imo pretty good.
Makes sense appliances would be strong. Buying a dishwasher is not like buying a laptop. It helps to go into the store. They should buy whats left of Sears at least to get the customer list and card members.
Eventually, when Amazon has little competition, I expect their prices to go up. Also, Amazon will show different prices to different customers - they know enough about customers to fine tune what to charge.