The problem with the MacBook is that the display is bonded to the glass and the aluminum back so that you have to replace the entire top assembly to fix the display.
It’s even more depressing to know that the ribbon connecting the display is also soldered on.
Apple (and Ives in particular) talks a lot about recycling, sustainability, and product lifecycle, but that seems like complete bullshit once you actually open up or try to repair one of their products.
2204 lbs is 1000kg converted to lbs, rounded down. If that's not a marketing number I don't know what is
It was designed to be thrown out.
Disclosure: I work for Apple.
I remember starting a job 2014 and choosing a macbook 2012, because of the macbook 2012 being more repairable. It seems to have served me well. Still using it, might consider upgrading to macbook 2015. But won't go beyond that before I hear from others that the current hardware issues have been resolved or the macbook turn more repairable.
Apple has definitely lost some of my trust.
I also wonder why Apple stick with their butterfly keyboard despite it having all of these issues. I would really appreciate any insight into this from you or any other Apple employee.
EDIT: To me having products that are not repairable goes quite counter to the narrative of doing your best for sustainability.
Comparing a thicker and thinner version of the same product, the thicker ones always seem more old-fashioned. I still own my Titanium PowerBook, and when it was new it was so sleek I couldn’t believe it was real, and now it feels so thick and old I can barely believe how I used to feel about it.
I think the two are not connected. I think that they don't really care that much about repairable products, despite what they say, even internally, because as Upton Sinclair said:
> “It is difficult to get a man to understand something, when his salary depends upon his not understanding it!”
Regarding the thinness angle, I used to think the same way. But their focus on thin (and also small) does drive the industry forward.
Random example from the present day: smartphones are becoming thinner and thinner. As a result, now we can almost have a pocketable flexible device. Besides the AMOLED tech needing to be invented, the device would be no use if each half of the flexible display would be 20mm thick. You couldn't realistically carry around a 4cm thick device (proof: we don't really carry books in our pockets). Well you could, if you were an NBA player wearing cargo pants. But everyone else couldn't, realistically.
Making devices smaller makes them more portable and users don't really care about marginal computing power gains as they do about marginal portability increases. VR/AR tech needs more computing power and better software but it also desperately needs a portability boost.
Yeah, and in order to do that they ditched the universally used 3.5mm jack.
This is a killer argument for me never to buy an iPhone. At least not one of their recent models.
I think it's a rhetorical question and we all know the answer to it.
That's no different from other companies, but apple is lying about it.
Not sure what repairing of devices has to do with that.
By a skilled person having experience with electronics, who would be bored as hell to work as a simple employee in a repair shop, and conveniently ignoring what hiring such a person would would cost, and what it would take to do this reliably/QA.
In a small shop like Rossmans, this is relatively easy - but that does not scale at all.
Of course there is a delicate balance between various costs (design, manufacturing, repair, lost product upgrade sales, lost overall sales) and increased repairability may mean decreased profits, but I am arguing the main point.
Beside what they are doing with their reputation and customers loyalty, I’m wondering how is it going to affect their engineering culture within the company itself.
They are very biased with their strategies in everything and they hardly change them. Same situation Microsoft was in some years ago.
When you have an issue, and complain about it or even ask advice what to do, I've often encountered toxic behavior from Apple fans. Denying the problem's existence and such.
The problem is of course what to heck to buy. MacBooks do have nice features, like fast wakeup and an excellent touchpad, that I still haven't seen matched in the "Windows" laptop camp.
Everything is perfectible but to say it's not a good and resilient design as compared to other laptops is just non-sense. Nothing is 100% fail-proof we must be realistic.
I had issues with apple products, but nothing so bad that a visit at a genius bar couldn't solve in a reasonable manner. Yet I will loose trust the day they let me down in an intolerable way, but surely not based on hearsay's from the web.
My point is, when buying those laptops, you do take a risk on whether your use case and your individual unit is going to experience issues. This was all hypothetical to me as well, until my friends paid their money to find out whether it was real or not.
Apple's history of design issues and ignoring them goes all the way back to the Powerbook G3 and G4 Cube. This isn't some sudden drop in quality. People just have short memories.
I also remember having a Toshiba something-or-other 10 years ago and hating the touchpad in comparison to a Mac. So, just saying, I've seen how bad it can be. The XPS has given me no issues aside from having to make sure I change the click behavior (tap to click really annoys me).
Back on the thinkpad now.
Edit: this sort of denialism makes me feel dirty owning an iphone.
The touchpad is nice (except from right clicking with 2 fingers, but I think you can change it with software), the hardware is beautifully made, battery lasts 12 hours (maybe around 8-10 with normal usage) and you get in a windows tablet too.
My only problem was the pricetag, 2.6k is kinda a lot, for the specs that aren't the best you can get, but it's good for development work, I can also play some games on it and use photo editing tools.
This was the only windows laptop that I really liked, (my previous was a thinkpad from 8 years ago).
I recently upgraded my MacMini Server 2012 with max ram and SSDs. My Air is still going strong, so this may be the last time I get a Mac. Which is too bad. Their older machines were really really nice. The new ones are kinda shit.
Had they just kept releasing the same models with upgraded specs and none of the crazy price increases and improvements we’d all be upgrading. I don’t even mind the soldered in stuff if the machine was reliable. I use and Air. Now their keyboards don’t even work.
While you're at it you can also screw the battery in instead of gluing it in place. Or screw the keyboard in instead of riveting it in place.
All of this is a reality in my Dell XPS 15. Keyboard is screwed in with 20-something tiny screws, it's firmly in place and it makes keyboard replacement a $20 affair that you can even do yourself should a bad day happen when you bump your drink onto it. The battery can be freshened up as well should you keep your laptop for more than a couple of years while using it daily, and it costs $80. Should your laptop fail completely you can salvage the data from it just by plugging the drive into another laptop or desktop (Apple removed a "lifeboat" connector from their 2018 MBP for example, not much was occupying its space though), you can upgrade the RAM fad down the line if your use case changer or OS becomes more demanding. Etc.
This is already possible and is happening right now, so Apple doing the Apple thing is not excusable by their laptops being thin or light, or portable or whatever.
"We'll fix it in a later iteration, possibly" isn't a credible attitude from a company whose prices are already wildly inflated and hard to justify.
I think the real issue here is the failure of Apple to acknowledge the technical flaw. That, and the the poor customer service. If it's a design issue, it should be covered in the warranty : it would be costly on a short term perspective, but in this specific case I think it would be worth it, as it would keep customers happy with the brand.
Which is one of the Key Point of Genius Bar, these front line Genius were suppose to Report back all sort of problems with their Product so the design team would know. Steve make sure this so they can services their customer better. Look at the Genius Bar now.
Oh and yeah, what a diarrhea of a keyboard in the 2016 edition.
The MacBook Pro I've just gotten at work is a nightmare. I assumed this was just getting used to it until this weekend when I finally setup my desktop at home with the old 104 key keyboard. The difference is night and day.
Wait several months.
The other day I walked through the cord while it was charging on the table and my laptop did not get destroyed.
how could Apple f that up so badly is beyond me.
There are DJs for whom the macbook pro is required equipment for their performances. They're performing in front of 10s and sometimes >100 thousand people. Their midi controllers, and their SOUND CARDS (really a DJ mixer, most likely) are connected by: USB A.
USB-C doesn't have the sort of retention that USB A does, at least the ports on my super expensive laptop don't. At this point, they cable would likely just fall out if I tipped the laptop sideways.
Thing is: there are LOTS of things for which this type of thing is true. I've done lighting shows where this MBP was running a large lighting element on a large stage, and it was all dependent on that crappy USB-C connector, and a chain of dongles (!!!). Same thing is going to be true for interactive art installations, (some) large lighting shows. All sorts of stuff. So annoying.
Like other posters I've had USB-A ports go "sloppy" and loose in a number of laptops and other devices.
USB-A is this part of the cable: https://upload.wikimedia.org/wikipedia/commons/7/7e/USB_Type...
I don't know if I was lucky or these are just some extreme cases but: Except for the water spilling (which costed a bit), I never had any hardware issue with any Apple product I bought.
"If you run to the press and trash us, it never helps."
If products fail on you consistently, why you keep buying them?
It's 2019, there's a lot of great products out there, with way more quality than some Apple products.
If the problem is the "ecosystem" you bought into, well maybe it was a mistake to begin with because it seems it's not much of a balanced ecosystem - so maybe you should consider jumping out of it.
I know I'm biased because I've been a windows user all my life, and I'm not from USA where Apple reigns supreme and people communicate with each other via Apple products/apps... but damn, is it really worth it? Because you're being part of the problem, not part of the solution.
This isn't surprising, the likelihood of breakdown is just 1 aspect of choosing to buy a laptop.
There might be 'great' products out there, but my experience is that Windows is a total turd and so even if you could find hardware as good as Apple's your still torturing yourself everyday. There's loads of reasons to make the choice and a tiny % chance of your laptop breaking isn't going to completely convince people not to buy.
So it's not just this issue.
About Acer, you'll have to back it up with something, because you know, Acer has laptops that range from 300€ to 1500€+.
But you're right, just because it's Apple these problems have a different reach in media, but on the other hand, Apple doesn't own their problems. And to top it off their practices when it comes to support some of the issues is just ridiculous.
To say windows is a total turd makes you look like you're just trying to hurt it's feelings, because you know, and I know, and everyone knows Windows serves it's purpose for plenty of people. Just like Android does.
If only the problems were in Apple laptops... the problems is in other product lines, and in the way Apple designs their products. Decisions like pinning down a laptop keyboard with rivets, poor choice of materials, poor thermals, the list goes on.
But hey, rejoice on it.
This is a mischaracterization of the issue. They communicated battery throttling poorly; they weren't "caught slowing down" iPhones.
What Apple did was the only thing they could do to keep the phone working reasonably, but they should have communicated it clearly, and offered battery replacement for a reasonable price (30$ for iPhone 6 battery replacement was cheap).
Other manufactures have this issue too, and some phones like the Nexus 6p was extreme. In the old days the battery was user replaceable, and it was well known that you'd have to buy a new one at some point.
The issue wasn't as much capacity, as it was peak power draw. While somewhat related to capacity, 10-20% larger battery would not have made much of a difference. They could have crippled the performance and lowering the peak power draw, but that was what they did when it was necessary.
They have solved a lot of the tough problem of quality manufacturing and set a price for themselves to allow it profitability. That's the big thing. The problems Macbook has I feel are not about lack of engineering skill. It's completely about designer ego and fleecing the customers.
Edit: And iPhone SEs as well
My MBP 2012 has had 6 SATA flex cable replacements by Apple in 3.5 years (I bought mine in 2015). The last few repairs have all been ~3 months apart. It's easily the most unreliable laptop I've ever owned. Thankfully Apple did all the SATA cable replacements free as required by law in Australia.
That said, you should be able to find mid-2012s for about $450 - $650 US refurbished from mom & pop Mac repair stores. 
The second time it happened, I ordered a couple more cables through ebay. That was 2 years ago, and the second one is still sitting in my drawer...
I use my computer daily and travel with it in a backpack all the time and have never once had anything on 5 Mac's I have owned (3 different work computers, 2 personal) break up until this year with the keyboard on the 2016/2017 MBP which in indeed a mess/huge fuckup. I still own both my personal Mac's and besides being pretty slow the 2012 can still run great in a pinch.
Many of my friends also own Mac's and not one has had issues with flex cables, screens, speakers, ports, you name it, until the butterfly keyboard issues. I can't help but wonder if it's a matter of treatment and defining what "regular" use is.
I've been scratching my head trying to work out what I might be doing differently with my 2012 that others don't. The only thing I can think of (besides the backpack) is that I still make use of the internal DVD drive, and that I still have a spinning disk rather than an SSD (I need storage more than I need I/O speed). Perhaps the vibration from those devices causes some of the abrasion on the flex cables.
I've had my 15" 2012 for three years, and hope it lasts for a long, long, long time.
The closest I've seen are the Dell XPS 13/15 and Thinkpad X1 Carbon/X1 Extreme, but I'm not a fan of the Dell build quality, and the linux support on the Lenovos isn't quite good enough yet (Nvidia Optimus driver issues mostly, and issues with battery life relating to it).
The other potential option is System76, but their laptop hardware just isn't up to par - their POP!_OS seems pretty good though, despite the horrible name, so they are part of the way there.
If someone were to steal this, I'd probably get a Thinkpad at this point. At least their keyboards don't suck, and I can get by with the half-decent touchpad. Maybe even convert to the red little nib...
But whenever I use the builtin keyboard, I force myself to ignore the touchpad and use only the trackpoint. It's still weird and clumsy, but I am getting better at it.
I have a refurbished from January 2017 that is still performing flawlessly, currently at 88% max battery capacity.
I should get my hands on another 2015-era macbook pro retina though...
Good news: many businesses and influencers (iFixit, Louis Rossman, Linus Tech Tips ...) are talking about it. This is bad press for Apple. The more noise we make about these issues, the better the chances are that Apple improves on its flaws.
I'm not overly optimistic about it: spreading the word about Apple's bad habits might be useless. But trying and failing is in my opinion better than not trying at all : at best, Apple makes better product ; At worst, they just keep on doing what they're doing.
You could buy replacement backlights, but installing them was really difficult. Even if you managed to not break the very thin glass tube, aligning it in a way not to cast any shadows was tricky.
I think that the newer, LED-backlit displays actually have a much longer lifetime (apart from "Flexgate").
Edit ： Just checked dates, and yes, I used the Pismo for 8 years. The PowerBook G4 barely 3 years and couldn't get rid of it fast enough.
Edit ： I was using for a while both the PowerBook G3 and the PowerBook G4, and much as I tried, I hated the latter as much as I loved the former, and the G3 outlived the G4 by a couple of years.
Together with the double-insert problem when hitting the space key, it’s really total garbage.
And the Touch Bar...if I could just disable the hypersensitive virtual escape key (I use caps lock for that) it would be perfect...all else can be disabled but not that botch, for some reason.
I guess I still use it because I find the alternatives even worse. Could be Apple Stockholm syndrome.
This is my setup: https://d.pr/i/sP4OMX
I just can't grow to like the current ones.
What did you people expect?
I haven’t had an Apple laptop without the darn thing breaking after a couple years... it’s a tax, as well as guaranteed landfill material.
Just google “apple power supply cable fray”
Use it this way for a while and I guarantee that no matter how much you care, the plastic will splinter exposing the inner cables and eventually shorting them.
I'm still using my late 2011 machine as a daily driver, day in and day out. I think you can agree I don't generally mistreat my stuff (or the thing would be destroyed already). I'm telling you I've been careful with the charger cables, and still got 3 of them to fry this way.
You may or may not believe me, but at least you should understand that my opinion (and many others') is that those cable strains are unfit for their purpose.
The counter-argument is that such an expensive machine should not fail.
Hardware suffers from wear-and-tear. My upfront investment for AppleCare more than paid for itself.