On: Everyone should read support emails

[monsieurbanana]

I'm very skeptic that the customer would believe it was actually Bill Gates that took his call.

I could imagine it if it was a grandma or grandpa (or similar, you get the idea)... but then she wouldn't know who Bill Gates was anyways.

[gist → monsieurbanana]

Bill could be all nice, calm, and helpful because he is not sitting there every day taking calls from end users having to actually work according to some metrics and deal with aggravation.

[lultimouomo → monsieurbanana]

It was 1989 though.