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Your system should already surface the information necessary for you to do your job. Or you aren't doing your job.

This is what I always felt was the more appropriate use of tech debt. You are literally borrowing against tech built by others for that likely did not have the same requirements as you.

Is it convenient? Yeah. But it breeds bad choices.




> Your system should already surface the information necessary for you to do your job. Or you aren't doing your job.

I only have so much time, and very little is budgeted towards things like pushing information into managed systems. I do that when and where I can, but I do not get (and have never, frankly) gotten sufficient support from management or ops teams to have sufficient tooling/infrastructure to where I can introspect the system sufficiently during issues w/o direct access to the system itself.

The only place where I really disagree on principal (that is, what you propose is theoretically possible given way more time & money than I have, except) is unexpected, unanticipated outages, which IMO should be the majority of your outages. Nearly all of our production issues are actual, unforeseen novel issues with the code; most of them are one-offs, too, as the code is subsequently fixed to prevent reoccurrence.

But right at the moment it happens, we generally have no idea why something is wrong, and I really don't see a way to figure that out w/o direct access. We surface what we can: e.g., we send logs to Kibana, metrics to Prom/Grafana. But that requires us to have the foresight to send that information, and we do not always get that right; we'd need to be clairvoyant for that. What we don't capture in managed systems requires direct access.


Apologies for the slow response.

I'm not really disagreeing. There will be "break glass" situations. I just think these situations should be few and far between, and we should be working to make them fewer and farther. Consider, when was the last time you needed physical access to a machine? Used to, folks fought to keep that ability, too.




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