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100% agree. We are working on a YC W18 company (www.cointracker.io) and loved that Segment made it easy to get up and running on a bunch of metrics platforms. Really slick product!

Unfortunately, the recent price hikes are completely out of line with the value we are getting with the product and we are being financially forced to stop using the service. Chatting with the sales team has been extremely painful and unhelpful. It has been incredibly validating to hear that everyone else here is feeling the same way.

@Ilya — I really hope you'll consider taking this feedback to heart. You have absolutely nailed the product. The pricing needs a complete overhaul.




Thanks Chandan, we're hearing this loud and clear. Open to give us feedback on pricing/packaging changes we're working on? If you're willing, can you send me an email at: ilya @segment.com


Just curious, what are the reasons to be on "a bunch of metrics platforms"? Specifically, what are the various problems you were trying solve with different tools?


One of the big benefits of Segment's higher tiers is that you can replay historical data into new tools, which I don't believe is typically possible if you just integrate a new platform directly. Business needs change.


In our case we route analytics to Google Analytics, Intercom, and a Postgres database (using Segment's warehousing support) - that gives us high level analytics for marketing, customer support tooling, and raw data for the team who work with that.

We provide a white labelled platform for a few enterprise customers as well, and Segment allows us to route data to the appropriate accounts for each of those services, rather than having to set everything up manually each time.




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