Somewhat unrelated but I had a terrible time with Air Canada a couple weeks ago for a YUL > EWR flight. Flight was canceled right before it took off. Gate agent was like "Sorry. Flight cancelled due to weather, here's a pamphlet with information and this is the exit door to lead you out of the departure area, we can't do anything for you."
That wasn't the issue. The issue was I had purchased liquor at duty free and needed to return it. I very clearly asked the gate agent if going out that door would still leave me the opportunity to return it. "Yes, no problem". Well the door dumps you into the connecting area of YUL, leaving you no way to re-enter the airport without passing through customs back into Canada and then security to go back to your flight again, where you now have to check the bag with liquor in it.
Gigantic pain in the ass. Wasted over two hours of my time from having to check and retrieve the bag. Fortunately, they were able to rebook me manually on the final flight out that day, automatically I would have been stuck 2 days.
EU air passenger rights https://europa.eu/youreurope/citizens/travel/passenger-right...
The reason is that Iceland is in the EEA. Part of the rules for having free access to the market is that Iceland has to accept EU rules. Basically they get all of the regulations but have no seat at the table. Norway is in the same boat.
- If your flight is within the EU and is operated either by an EU or a non-EU airline
- If your flight arrives in the EU from outside the EU and is operated by an EU airline
- If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
- If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country.
So pretty much all flights departing from within the EU is covered.
It's in the next paragraph.
Eg, from the TSA:
> You may carry duty free liquids in secure, tamper–evident bags, more than 3.4 oz or 100 ml in your carry-on bag if:
> * The duty free liquids were purchased internationally and you are traveling to the United States with a connecting flight.
> * The liquids are packed in a transparent, secure, tamper-evident bag by the retailer and do not show signs of tampering when presented to TSA for screening.
> * The original receipt for the liquids is present and the purchase was made within 48 hours.
And the EU[^2]:
> * EU duty free liquids which have been obtained at EU airports or on board of an aircraft of an EU carrier on condition that they are packed in packed in security tamper-evident bag (STEB), inside which proof of purchase at airside at that airport on that day is displayed, as recommended by International Civil Aviation Organization ;
> * duty-free liquids purchased at certain airports in Croatia, Malaysia, Singapore or at international airports in Canada or the U.S on condition that they are packed in a STEB inside which satisfactory proof of purchase at airside at that airport within the preceding 36 hours is displayed.
I don't believe the gate agent should have allowed the GP to keep the duty-free items (they should have been held until they were on their next flight). I would have found a member of the airline staff ASAP.
And obviously, these don't cover all scenarios. They're likely fine for the vast majority of the travelling public.
[^2]: With flights directly from Australia now feasible, the second part of this section should probably be updated.