They were a magnet for fraudulent transactions and had a ton of support requests on how to block various things; I don't really blame stripe for not wanting to process them.
In case this is genuine confusion, this is a rhetorical device. i.e.
A: "Do you want to go get ice cream?"
B: "Is the Pope Catholic?!"
The (obvious) "yes" to the second question is an indirect answer to the first.
For my point of view, it does not seem that Cryptocurrency was their product. They are not selling Cryptocurrency AFAIK.
We did send an email to email@example.com as you suggested and we asked for your attention but the response was:
"I'm reaching out to let you know that in case you have questions or concerns, I can personally assist you since Edwin Wee is somewhat not familiar to me."
The email continued like a copy paste with "do you have a question about" and listed 3 things and 3 links. When it was obvious why we contacted with a link to your comment here.
Then, does that Stripe TOS rule relate to this case?
However, thinking outside the box, it seems that the person who wrote the article might have stumbled on his next startup: Stripe for high risk startups. If the current market isn’t meeting defined needs, create a company to meet that need. If such a company doesn’t seem viable, then who could blame Stripe for not wanting to assume similar risk?