On: DoorDash and Amazon Won’t Change Tipping Policy Af...

[pbreit]

DoorDash’s blog post on the matter is ridiculous: https://help.doordash.com/consumers/s/article/Should-I-tip-m...

How can they possibly justify the bit about dashers receiving 100% of tips which is repeated several times?

[pesenti → pbreit]

"Here’s how Dasher pay is calculated. Dashers are shown a guaranteed amount that they will earn when they are offered a delivery. In addition to 100% of the tip, Dashers will always receive at least $1 from DoorDash. Where the sum of $1 plus tip is less than the guaranteed amount, DoorDash will provide a pay boost to make sure the Dasher receives the guaranteed amount. Where that sum is more than the guaranteed amount, the Dasher keeps the extra amount."

Amazing how every sentence here is accurate and sounds positive yet it describes a scheme where tips are used for the base pay.

[bjterry → pbreit]

There are a bunch of different knobs that you can tweak to make this "feel" like the dashers are either receiving the tips or not.

1. Suppose DoorDash provides a minimum payout of $0.01 instead of whatever algorithm they use. Then, clearly, 100% of your tip goes to the dasher.

2. Suppose you tip the dasher $1000 under the current system. The dasher receives $1001 and 100% of your tip feels like it's going to the driver.

3. Suppose dashers are paid a minimum of $100 per order, and your tip never reaches that level. In this case it feels like 0% of your tip is going to the dasher.

We actually don't have enough numbers to know which of these is more like reality as far as I know. If the typical tip is much larger than the minimum, then the minimum feels like it’s just protecting the dasher and their compensation is just tips. If it’s calculated to be right at the level of a typical tip or larger than it is clearly manipulative.

[pbreit → bjterry]

The minimum is $1. The guarantee is ~$10. I’m guessing nearly every tip is $1-9 meaning the tip never affects the amount the dasher receives, only the amount DoorDash pays. I don’t think anyone expects this to happen when they tip.

Encouraging customers to tip and suggesting 100% goes to the deliverer is fraud.

[unreal37 → bjterry]

Also, what percentage of people tip? I feel like that number is going down. These apps and services disconnect the service from the tip to such a degree that I no longer feel bad not tipping or feel good tipping well.

[jjeaff → unreal37]

And we really shouldn't tip. The whole point of all these streamlining technologies is to be able to better track everything and ensure good service.

Pay the workers what they deserve and charge the customers what you need to.

This ridiculous game where the more generous people subsidize the rest of the customers out of guilt is absurd.

[pbreit → unreal37]

If you know this is how the company handles tips you should never tip.

[notable_user → pbreit]

They explain _exactly_ how it works in the 2nd paragraph. 100% of the tip goes to the dasher, and then the base pay scales to hit the “minimum”.

That’s obviously lame, since you’d have to basically tip over the minimum to see the pay change. But they lying when they say “100%”.

[roblabla → notable_user]

If DoorDash pays less when you tip, then the money is effectively going to DoorDash, not the dasher...

[BoiledCabbage → roblabla]

Effectively, but not nominally. Which is why it's so sleezy.