This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is ingrained in the culture of their customer service reps. It is a "Never Back Down" attitude. They will consistently string a desperate customer along, through a maze of reps and procedures, knowing that the customer is more likely to burn out and give up before realizing that the road they are being led down does not result in resolution of the issue.
There are companies that do not engage in such behavior, yet they are primarily B2B rather than consumer facing, and usually in regard to items that are being purchased in the dollar range of tens and hundreds of thousands.
I feel like in the customer space you have less leverage and it's more of a headache to simply not pay or get a refund (in this case).
Then again evicting a person is hard enough. I have no idea how hard it is to evict a company.
Buy something with your credit card and if it's garbage, you just tell your credit card to hold payment.
When the product has a low price and many customers, then if the product works for most people. Things are fine :)
A Bluetooth headset that works with your phone works for most people.
Here's the summary:
1. Notice my Internet speed was especially shitty on Sunday.
2. Run speed test (laughably slow), post to Twitter, tag Comcast.
3. Comcast replies, blaming my wifi and device.
4. Post more speed tests from other devices, within inches of my router. Post speed tests during off hours showing how the speed recovers.
5. Comcast still blames my wifi. How this explains why I get full speeds at 5AM I have no idea.
6. Run speed test (graphed and logged) from a wired PC, send to Comcast.
7. Comcast techs immediately "notice some issues" with my home connection. Why they didn't see this on step 2? No idea.
8. Technician comes, replaces some connections but nothing obvious, we geek out, he's an awesome guy and basically explains that my town got shafted with too few "nodes". He explains in his town, the user to node ratio is much better. His last advice is for me to get a "combo" router/modem from Comcast, instead of my leased modem and third-party (new) router. His explains this might help a tiny bit but has no other advice for me (other than move to his town - hilarious)
This final setp would involve me taking my modem (Internet down the whole time) to my local Comcast office (during work hours), and hopefully getting a combo router/modem with no issues.
I would then need to setup new combo device, and then graph and log my connection speed on Sunday and engage support again. At this point, there would be nothing they could do for me because I will have already exhausted all options. A new combo router/modem will not improve my speeds of 2 Kbps during peak hours so this is where I gave up!
I was doing a course, and had to access a Jupyter Notebook that was residing in a different server. When clicking the URL, the page will appear with a loading circle, and would die out after around 5 minutes (I measured it).
I was using my laptop (W7 + Chrome) but have a server also running Debian, with Forefox as browser. Tested in both places before accesing the chat.
I put as much into in the chat before hand.
A person shows up, tells me to "clean cookies and cache".
Tell her about the different test (This was never acknowledged, BTW).
Tells me "must be your connection".
"OK, let me test with my G4 phone"
"That kind of connections can be what is giving you problems, try ADSL"
OK, this is getting funny now.
Tells me to test a different url that she sends me over the chat.
"OK, not working here, let me test in firefox"
"We advise to only use Chrome, our apps might not work in other browsers" (THEIR page stated otherwise, and it was not a browser problem)
Told her nothing works: Tested Chrome on W7 over G4, Firefox in Debian over ADSL, nothing.
"Coursera cannot take responsibility about the content, we can only support the apps" ???
So, I was having a chat with a support tech that couldn't tell one thing form the other, as it was obviously the server (Had tried other notebooks from the same course)
Finally, asked to raise this to 2nd level. Told me not to ask opther people to download the notebook for me, as in that case if I submitted my work this would be taken as if it worked.
A couple of hours later, I notice a "forceRefresh" parameter in the url, changed it's value, app starts working.
As a side note, based in my experience support people are not prepared to deal with people with a certain technical level on the customer end.
Bad idea. However, you shouldn't be leasing a modem. Buy them outright. Breaks even in a few months.
This has been true for at least the last 5 years running.
Were you buying the cheapest supported modem? Your modem was probably deprecated when you bought it.
Also, at least for Comcast, the fact that they don't support your modem doesn't mean it won't work. It just means they won't be pushing updates and if you call in with a problem they'll tell you to first replace the modem.
They don't seem bothered by the frequency ("is normal..")
Everything else connected to that part of the house seems normal.
The cable junction point out in the yard is usually under water... they replaced all that too, but said that's normal for this neighborhood (we're adjacent to wetlands). How that bombs out the modem inside the house continues to be a mystery.
I'm probably here for one or two more replacements, and I'll move to another part of my city.
With all of them I either had a customer service rep on the phone within minutes and a replacement shipped to me free of charge without argument, or was able to easily return/exchange an item well past any reasonable return period, in some cases without receipt. On products that were years to over a decade old. Heck, Prana is shipping me a new pair of pants when all I requested was a replacement button to sew on myself.
There are companies that provide good customer service and we should reward them with our business. But this service costs those companies money and your average consumer, I reckon, looks only at price.
I will also try to buy from places who are known for treating their employees like human beings, REI for example.
I did find this snippet, which at least indicates that Americans more often take advantage of return policies. However, I understand that this doesn't directly discuss the differences in policies:
"In the US, an estimated 8–10% of in-store sales is returned whereas online sales may result in 25–40% returns. [...] In Asia and Europe, less than 5 percent of purchases are returned."
More anecdotes in that article, and countless other anecdotes are trivial to find online:
> U.S. retailers pride themselves on their generous return policies. At Costco, I can buy a barbecue grill, cook on it all summer, then return it in the fall for a full refund. (Which is not to say that I would.) Or take the proverbial television bought for Super Bowl Sunday, then returned. The days leading up to professional football’s championship game see a huge spike in TV sales. And just as reliably, the days after the game see a spike in TVs returned to the store.
That's after the UK took a step or two down in consumer protection in adopting the EU regulations.
Where we do less well, particularly among the younger generation, is a belief that 30 day return windows and other such fairy tales actually mean anything legally speaking. I think that might be thanks to reading so many US perspectives online.
Jabra is Danish.
It doesn't help that the majority of 'US customer service' isn't actually located in the USA but outsourced overseas. The Philipines handles a lot of T-Mobile and Verizon's customer service calls.
They have strict rules to make sure customers don't find out about this. To the point where employees will be fired if they're found speaking their dialect near any phones.
All I wanted to do was return the equipment and cancel my plan. I even offered to pay for the installation time from the technician who came out but they were not having it for some reason.
You know there will be a problem if you open the box and the first thing you see is a piece of paper and a phone holster, obviously thrown in at the last moment. The piece of paper says you have to use the phone holster to attach the phone to your right arm. Yes, your right arm, the closer to your right ear the better. The instructions were very specific.
As it turned out, the wireless connection was indeed so crappy that it required holding the phone right next to the headphones. Don't like to attach the phone to your upper right arm? Tough luck.
I have stayed away from Jabra ever since.
I can walk out of the room and still have audio, but also to be fair that's not really their use case.
After trying AirPods, I haven't had a single issue. Everything works fine. I'm even content with a BT keyboard and trackpad now.
"All New" 2019 Ram 1500 (If anyone works for Uconnect, please email me.)
iPhone, iPhone 4, Nexus 5, Nexus 5X, Nexus 7, Razer Phone, Thinkpad Yoga, Thinkpad Book, self-assembled desktop, Toyota Corolla - all have worked perfectly with various, cheap, Bluetooth devices - keyboards, mice, speakers, earbuds, and each other for BT file transfers.
(It's really sad that a Corolla has a better Bluetooth experience than a Ram which is 3x in cost.)
My experience with Bluetooth and kids while driving:
1. Dad, my headphones aren't working.
2. Ok, did you try turning them off an on again?
4. Did you turn BT on your iPhone on/off?
6. Did you "forget" the BT connection and re-establish.
7. Yes child rages
8. Are they ... charged?
9. Child now fully enraged: YEEEESS DAD! I'm not an idiot!
9. Ok ummmm, did you try steps 2, 4 and 6 a couple of times each?
10. child continues to rage, stops asking for help and proceeds to frantically toggle everything on/off/on/off while "tapping" their phone aggressively.
11. 10 minutes later ... Dad they're working now!
11. Awesome, so glad we got you those BT headphones.
Do you work in agriculture?
I believe your parent is trying to level a "all hat, no cattle" claim upon you.
I am sympathetic to this line of reasoning - it's difficult to to look upon American truck culture in 2019 and not have that come to mind.
I have no comments on your specific situation. Thanks for helping kids with scouts.
I think the vast majority of truck owners are reasonable.
Who doesn't own or pay for something "just in case"? We have insurance just in case we need it. People pay a little more for a truck instead of a sedan just in case they need it.
I didn't mean for this chain of comments to be about trucks, it was just the name of one item where Bluetooth doesn't work that well for me.
AirPods are the reason I bought Beats Studio headphones. Oh, no, my good sirs and madams, I am the last person on this planet who is going to buy something because some guy who likes big butts put his name on them. No, I am well aware of the denigration of the sound quality from those who supposedly know better. Yeah, they're probably over-priced for what they are.
But I wanted wireless over-ear headphones with noise-cancellation, and Beats has the W1 chip that give AirPods their magical lack of annoyance. Tried them in the store, they didn't suck (they are bass-heavy), take my money.
Headphone jacks were fucking awesome. I want them back.
I'm not affiliated with the app in any way, it's genuinely helped me become untethered from wife's iPhone. (The app is free and there's $1 in-app to remove ads and enable advanced features.)
Still better than most Bluetooth solutions, though.
In short, it's the combination of no walls + lots of signal congestion. Times Square + Oculus both fit this mold.
There is a company called TeckNet that makes a BT mouse that is full-sized, five-button-with-wheel, and works very reliably. Microsoft has a few full-sized, reliably working keyboards, though I don't care for the key switches too mcuh. AfterShockz is the first headphone manufacturer I've found that works reliably and doesn't sound like complete crap (I can't wear earbuds, so I won't be buying Airpods).
Unfortunately, there's nothing you can do about your car's Bluetooth. Through various rentals on trips and such, I've tried Ford, Nissan, Honda, and BMW, as well as my own Subaru; they all flake out at some point. My Smart has an aftermarket JVC unit (installed by whomever previously owned the car) that seems to have spent more effort on fancy LED sequences than any sort of usage UX. I've seriously considered ripping out my stereo head unit in my Subaru and replacing it with an Android 4G tablet.
I knowingly went for something extremely simple, with MFi support and optional wired access and I haven't regretted it.
In some Nissan cars the Bluetooth is a canbus device that you have to pair through weird gyrations on the steering wheel unless you have a Satnav unit. I mean it works fine in my experience but it's weird as hell.
My guess is that they're buying canbus modules from some supplier like Bosch and just slapping them on the canbus so they can check a box on the spec sheet.
Considering my overwhelmingly negative experiences with Bluetooth in the past I'm only just now realising how lucky I've been with them, especially considering how cheap they were.
I ended up settling on the CB3 hush: https://www.cb3audio.com/products/cb3-hush-wireless-noise-ca...
For the price you really can't beat them. The bluetooth connection is great and I've never had issues since setting them up. They connect automatically to my phone (iPhone 8) as soon as I turn them on and can also connect to my laptop at the same time.
The noise cancelling is quite good, but if there's no noise playing from the headphones there can be a slight high pitched whirring sound heard.
Sound quality is quite good - comparable to the Bose headphones that I have at work. Additionally, unlike the Bose, the sound is also quite good without noise cancelling on which is really nice for battery life.
Overall I'm quite happy with my choice.
The batteries last for something like eighteen hours, the audio quality is very good, and I find that they strike a really good balance: I can hear just fine when they're not on, but when I'm playing music I can't hear much of anything. It can also pair to multiple devices (though it calls them all "phones"); if I stop something on my Android phone and start something on my laptop, it does the right thing, and it also has an app for iOS/Android that lets me throw to the correct device (though to get back from a laptop you have to turn its Bluetooth off, which sucks). They're really nice overall.
Similarly I'm a huge fan of their sport headphones. These are the only Bluetooth in-ears I can stand:
Six to eight hours of play time, completely acceptable audio when they're on, can hear just fine when they're not. They're the most comfortable headphones I've ever had; I often wear them for an entire day without noticing that they're in and I've accidentally gone to meetings with them in more than once. My only complaints are that the QC is not always great (or I got a fake, which is the guess I lean towards) and that there are a couple of firmware revisions, basically all the same but it's jarring to hear the robot lady say something different than the last time--because I have a really bad habit of losing them, I'm on my third set.
When these break, I'm getting AirPods though. I see them in use in the office and it's like magic the ease of pairing, etc...
The battery life is incredible: Several hours of use each day for almost a week between charges. They hang around the neck, then the buds come up to the ear - there is no weight pulling on the buds to fall out. Decent sound.
here's mkbhd's review of them https://www.youtube.com/watch?v=77aeW3bsCzc
That was then. Recently my wife wanted a durable portable speaker, and got a JBL somethingorother. It works surprisingly well. So I got some JBL earbuds. They work pretty well. I got curious and went back over some old headphones. Turns out some of the problems seem to be in the stack and some in the devices - I ended up not using those old headphones, but some of the old problems did get fixed.
In summary: Things used to suck but my recent BT purchases have set me hopeful. I use the auxiliary port on my car still also - and I think I'll keep it that way for sharing. Pairing devices still makes me feel invaded.
It's not so complicated and works fine. It's also much more practical to use the steering wheel controls for your phone's music rather than fiddling with its screen to skip a song.
I'll admit to having used the "Send an email blast to the company executives" method in the past for dealing with airlines and telcos, but I feel like even that was a tad more discrete. At least it was an internal email and not a Twitter rant or a blog post. Regrettably, most companies seem to be removing their executive emails from public-facing pages, making the social media bomb the last and increasingly most common resort.
I suppose if we had a federal consumer protection bureau that actually had teeth, this wouldn't be necessary.
Don't get me wrong, I'm all for business regulation. I support mandatory warranties and the like. But it's not going to resolve the perceived social issue of customers shaming corporations for bad behavior, because companies will always find new bad behavior that skirts the law. Even if you have a legislature that's on top of the situation, there will still be a delay between when a company invents new bad behavior and when the legislature can create a new law against it.
If it's not clear, I disagree that this behavior is even an issue. People shaming companies isn't the problem; companies doing things worth shaming is the problem.
Over the last six years or so, letting people return software has cost us 2%.
- Joel Spolsky (https://www.joelonsoftware.com/2007/02/19/seven-steps-to-rem...)
Did you mean to post in Ask HN: Did offering a money-back guarantee help your business? https://news.ycombinator.com/item?id=19085526
The counterpoint is, if your product genuinely is terrible, the cost of such a guarantee would be too high to bear.
On Macs at least, using a headset with mic via bluetooth you get 8khz sampling, even if the headset can do more.
Sounds terrible. Tried a bunch of esoteric plist changes to fix it.
I switched to a USB wireless setup which works much better.
Supposedly there are fixes (http://ssrubin.com/posts/fixing-macos-bluetooth-headphone-au...) for this, but none worked for me.
I stumbled across this the other day. Airpod only, but it promises to bump the sampling rate among other things.
There's got to be some reliable form of—excuse my optimism; I'm sure there isn't, but there should be some reliable form of redress for a product that simply, in a documented fashion, doesn't perform up to specifications. Companies advertise what they feel like without fear, because they don't experience repercussions for this false advertising.
Surely by their not advertising the dongle limitation, that's a problem of their own making & they should honour your return. If they've a problem with that, they take it up with Jabra but leave you out of it.
After all, you've got a device that speaks Bluetooth so you've got something that the product declares it'll be compatible with, and the product just.. Isn't!
That's not an excuse for the devices also being buggy, but I'm well beyond expecting anything else.
I have the Jabra Elite Active 65t that I've successfully paired and continue to successfully use with a Lenovo Thinkpad X1 running Windows 10 -- no complaints.
I've resigned myself to using the dangle and not using it when away from desk (dongle is plugged into the Screen on my desk).
I'm going to stop buying Jabra and will probably stop the company buying them as well. Bluetooth is meant to be a universal standard. This is bullshit and shouldn't happen.
I see what you did there.
I love my jabra elite 65 t, they are the first ones that allowed me to make peace with the dreaded wireless ear plugs. I basically live with them, I can't recall the last time I put my phone on my ear or put the music on speakers.
But yes, I can't make them work with my Ubuntu laptop.
This sucks, especially for a 180 euros product.
A few weeks later the reseller informed me that the authorized repair shop accepted my headset as defective and replaced it with a new one under warranty. I guess I am going to auction it off for the benefit of the local foster home institute.
So was this another lie, or was his headset actually defective?
It is amazing..
I can understand Jabra's support if some vendors ship poor BT chips… I've had so many issues with BT in other products…
I recently got a pair of Funcl AI buds, works great with my phone but I connect on computer and there's constant skipping. I gather this is a common problem.
For music the BT profile is the Advanced Audio Distribution Profile (A2DP). But this is just a transport, and on top of it there can be many codecs. The only mandatory codec is SBC , which is BT specific and not very good. YMMV, but I prefer using a wired headphone than BT SBC.
There are other options, but then you need support on both ends. The best are AAC (Apple world), LDAC (Sony, all recent Android) and AptX HD (Android, Win10 I believe but TBC...). Those are supposed to be transparent, and for LDAC at least (the only one I have personal experience with) it is to my ears. Unfortunately last time I checked only SBC was supported on Linux... So I stick to wired on my Linux laptop, and use BT with LDAC on my smartphone only.
Now that I think about it, I will give it a try with Windows 10 on the second SSD to check whether it's a problem with the BT module of my Lenovo W520.
I just gifted these to my girlfriend for Valentines.
There are airpod clones there too
As a foster parent, thank you for that.
Because BT audio sounds horrible to me.
I have the exact same headset (Jabra Evolve 75) at work and have had no issues at all using it on my 2018 MacBook Pro.
I use it daily for Slack and other VoIP calls as well as to listen to music. I usually have it paired to my phone as well, but it works just as well connected solely to the Mac.
That said, I did have an issue once with it when trying to play a game on Steam. I couldn't hear the in-game audio, only other players speaking.
A2DP is for HiFi (ahahah) stereo audio uni directional.
HSP is for headsets, it supports "LAB" audio and headset controls (e.g. volume, answer/hangup).
HFP is for hands-free in cars and support "LAB" audio and overlaps HFP with controls.
AVRCP is for media controls which overlaps HSP (e.g. play/pause, skip/previous, volume)
So a problem with Bluetooth is that a device can support all of these profiles but usually not all at once. They have no built in Mux so can't take audio over A2DP and HSP and combine them. So the host must negotiate all of the Profiles and then decide which is the most appropriate to use since it can't do all at once.
I occasionally have a problem in my car where it establishes the A2DP connection and streams audio but not AVRCP so I can't control it.
On Windows 10, when you have a Headset connected that supports A2DP, HFP, HSP, and AVRCP things get interesting. If you're listening to music it will be streamed via A2DP to the headset, but if you get a VOIP call Windows switches to HSP to access the Mic but your headset can't Mux audio so it kills the A2DP connection. Windows will then helpfully stream your music either over HSP which sounds like ass or it will pump it out the laptop speakers. The solution I came up with is to disable HSP/HFP on Windows and route all audio capture to the build in Microphone instead of the Headset's.
Based on your description of playing Steam, I'm guessing MacOS is doing something similar. The headset can't Mux audio so it's dropping A2DP in favor of HSP audio, which would explain why you lose in-game audio but not VOIP.
I'll have to play around with my Mac and see how it handles this.
 Having worked on Bluetooth devices, this basically happens in devices because they reset their own hardware ID on complete power loss. Which is stupid. The hardware ID need never be reset unless explicitly requested by the user.
FWIW, I've been using a BlueParrott B350-XT for years. It's worked on MacOS, Ubuntu, and IOS, although multi-pairing gets kind of weird sometimes so I keep it single-paired to my iphone.
I chose it because I often do calls in noisy environments and it has both great volume and the best noise canceling of any other headset on the market that I could find. From what I can tell, the company got its start selling to OTR truck drivers and gained market share against Plantronics and Jabra because their products suck so much.
Not shilling, no relationship to the company, have bought a couple of these with my own money and will immediately pay to replace the one I currently have if it ever gets lost or is broken. If anyone is considering their products, the ones listed as "blocking 96% of background noise" have their in-house developed noise canceling that everyone raves about.
I also tried installing that shitty Jabra app that basically was a huge waste of time. Didn't try contacting them, but I assume they'd just try to throw the problem over the fence and say my Bluetooth drivers in macOS were shitty or something.
It's not the most amazing experience, but they do sound very good.
I have routinely, with multiple computers seen that on-board BT has been flakey (MBP 2015, Zotac EN960, Zotac EN1060K, and a custom built PC w/ Intel on-board BT) with multiple devices (Bose QC35 headphones, multiple different BT keyboards). The experience has always required me to get a dongle, which works significantly better.
Is there something to this, or is it just the standard issue of interference with the built-in bluetooth, or perhaps just bad luck on my part? On top of this, I have never had any issue with any non-bluetooth RF wireless device, from mice to headphones and others. They seem to be significantly better.
I would've assumed the Intel BT chipsets and the Macbook Pro ones would've been as well, though perhaps I had duds.
I don't say that no one else should have a problem but just to counter some of the comment here that imply that these headphones never work with Bluetooth.
Now about that customer support...
Just not iPhones, apparently.
Though the WiFi hotspot feature on my Android is just easier anyway.
Just use your phone's hotspot feature. The amount of time saving between using your native tethering vs Instant Tethering is negligible.
Their Jabra Evolve 75's are actually solid. I have 2 of them in my office, and we recently just purchased another pair. They work with and without the USB dongle. The reason why the USB dongle is there is because the bluetooth spec for live calls are not in the HD profile. It's likely not in HD to reduce latency. Therefore, they originally created the Link 370 dongle to use their own proprietary connection to get HD microphone quality, and instant pairing; this is a MUST in a busy office environment. I'm 100% certain their support made a mistake and said the device only works with the dongle. I've also tested it's bluetooth with USBC Macbooks and it works perfectly fine. I suspect he had a defective unit.
Other notes about this 75:
- Connects with two devices at the same time, and switches between them over bluetooth ala Bose QC35 bluetooth.
- Does not charge over USBC, but over Micro USB.
- There are regular firmware updates for the Link 370, and their other Jabra devices.
i'm currently talking to a game dev team that don't seem to understand that their TOS doesn't overshadow my countries law.