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This is true but she had already emailed them and from the looks of the screenshot, recevied a response[0]?

I still fail to see what that has to do with CVD, though?

[0] - https://cdn.vox-cdn.com/thumbor/zrezAXK0-NdK3ugN3G2Uwd_vzuo=...

It sounds like the problem was that she never got a response. She sent the original letter, never heard anything back from them, assumed it got lost or was ignored, and then tweeted.

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