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People who thinks that what happened is unacceptable needs to understand that Apple must receive a lot of these types of call every week. What would you do if someone send you multiple messages saying that they found a major issue _without even detailling anything_ while this person actually wants you to give them money for what they found (that they still haven't disclosed any information about it)? I'm sure the majority would ignore these calls unless some details were shared about the issue.

I am not surprised about what happened at all. There is an argument that can be made about the fact that it took Apple so many years to finally implement group video call that they could take a little bit of time to do it right but other than that, I don't see how Apple could have prevented a bug that a person wasn't willing to disclose without having money first.




The actual tip: https://pbs.twimg.com/media/DyGIwiHVYAAJaxH.jpg

You don't see this kind of stuff every week, and surely Apple has the resources to at least confirm it.


This was seriously as good as you can expect from a non technical, non QA person, and actually better than what lots of technical users would report.

A video as reproduction steps is as credible as it gets. I hope she and and son get a nice reward from Apple...


You're telling me some random customer wrote _THAT_ writeup? That's impressive.


Random lawyer - turns out the ability to describe things in clear, unambiguous language and in detail results in pretty high quality bug reports.


If they aren't hiring enough people to clear their bug report queue every day, that's still unacceptable.. They're sitting on gigantic piles of cash. They can afford it.


You're correct and worse still is the reception on discussion sites like these: it's sad that people encourage us to take pity on billionaire organizations that apparently don't hire and train the people needed to do decent work and avoid what has become a pattern of ugly security handling.

http://www.telegraph.co.uk/technology/apple/8912714/Apple-iT... is a story about how Apple didn't fix a remotely-exploitable bug in iTunes for years after being notified about it. During that time governments were said to have used this bug to infiltrate users' computers.

And the worst part of it all: The majority of Apple's software (certainly both FaceTime and iTunes) are proprietary programs -- user-subjugating software that does not respect a user's freedom to run, inspect, share, and modify the program. This means that even the most skilled and willing users are prohibited from fixing the problem and distributing a fixed version of the program to help their community. So, rich or poor, proprietors do their users a disservice by distributing proprietary software.




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