Someone who is both bright and persistent can move mountains. But it often has a big social downside. People don't like change. Being bright, persistent and also socially savvy enough to sidestep drama is practically a unicorn.
Friday demo day (to sales and cust success and everyone else): "hey everyone, know that thing customer X keep complaining about that we've never been able to solve? It's been super tricky. Just wanted to announce that James here figured it out and it's fixed forever. James you're a hero."