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> found a virtual assistant on oDesk named Jonathan

Am I correct in thinking this "virtual" assistant is not a bot, but just a human hired remotely?

Virtual indeed refers to their presence. While to you, you know they are remote, for any outward facing function though, such as with customer interaction, ideally they'll seem like they are no further then the next office or department of your company.

That's exactly what it is. Freelancers working for relative pennies. Tim Ferriss started the bad habit of calling this 'automation' in the 4hr work week book.

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