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The hands-on-keyboard SLA for a lot of on-calls is 30 minutes.

So in an “attack was detected, break all the glass” scenario, the difference between 10 and 70 minutes is sufficient to allow human operators to render the attack moot by offlining its target, while the attackers are still trying to break through API servers.

At both big corps I’ve been at, the incident response plan for an exfiltration attack on customer data was invalidate DB creds and take the system down ourselves.

Better to be out of service than lose custody of customer data.




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