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The classic (and hilarious) book The Systems Bible (https://www.amazon.com/Systems-Bible-Beginners-Guide-Large/d...) has some deliciously tart words on this subject:

We present the Fundamental Law of Administrative Workings (F.L.A.W.): THINGS ARE WHAT THEY ARE REPORTED TO BE...

The net effect of this Law is to ensure that people in Systems are never dealing with the real world that the rest of us have to live in, but instead with a filtered, distorted, and censored version which is all that can get past the sensory organisms of the System itself...

This effect has been studied in detail by a small group of dedicated General Systemanticists. In an effort to introduce quantitative methodology into this important area of research they have paid particular attention to the amount of information that reaches, or fails to reach, the attention of the relevant administrative officer or corresponding Control Unit.

The crucial variable, they have found, is the fraction Ro/Rs, where Ro represents the amount of Reality which fails to reach the Control Unit, and Rs equals the total amount of Reality presented to the System. The fraction Ro/Rs varies from zero (full awareness of outside reality) to unity (no reality getting through). It is known, naturally enough, as the COEFFICIENT OF FICTION.

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