Actually left due to anti-engineering culture (no tech leaders), succumbed to the distortions of Conway's law due to imbalance between professional services and core/platform.
That said, the nature of the lack of leadership was around the MBA mindset that data science is the be-all end-all of AI, which IME is so far from the truth.
There needs to be many layers/spirals of naive methods (i.e. straight ahead engineering) as a vanguard on the front lines with the DS/NNs/NLP bringing up the flanks for aspects of the domains that become more well understood over time.
So yeah, tail wagging the dog, cart before horse etc. If you just barrel ahead with a monolithic NN pretending that all classes are created equal (structureless blob), which is what our DS PhDs were doing, it will quickly ossify. In our case it was intent prediction so we got to pretty high accuracy, but the labels were indicating many different categories that actually had relations in nature that could not be expressed. Ironically it took some regular engineers to research HMC (hierarchical multi-label classification) and ensembles and implement a new model training framework to support them. Not sure what they teach in school but it doesn't seem to be very practical.
EDIT: now working on messaging (SMS/MMS/RCS/ABC) with a focus on dialog management and logical rules with layering-in of progressively less naive stats methods strategically rather than blindly. It helps to have an existing revenue stream that can be leveraged to create even more value with AI features rather than the backwards hail Mary of not iterating from a foothold of existing traction.
That said, the nature of the lack of leadership was around the MBA mindset that data science is the be-all end-all of AI, which IME is so far from the truth.
There needs to be many layers/spirals of naive methods (i.e. straight ahead engineering) as a vanguard on the front lines with the DS/NNs/NLP bringing up the flanks for aspects of the domains that become more well understood over time.
So yeah, tail wagging the dog, cart before horse etc. If you just barrel ahead with a monolithic NN pretending that all classes are created equal (structureless blob), which is what our DS PhDs were doing, it will quickly ossify. In our case it was intent prediction so we got to pretty high accuracy, but the labels were indicating many different categories that actually had relations in nature that could not be expressed. Ironically it took some regular engineers to research HMC (hierarchical multi-label classification) and ensembles and implement a new model training framework to support them. Not sure what they teach in school but it doesn't seem to be very practical.
EDIT: now working on messaging (SMS/MMS/RCS/ABC) with a focus on dialog management and logical rules with layering-in of progressively less naive stats methods strategically rather than blindly. It helps to have an existing revenue stream that can be leveraged to create even more value with AI features rather than the backwards hail Mary of not iterating from a foothold of existing traction.