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You should be aware that FullContact is known to sell customers data.

I didn’t know that either and have tried the iOS App once but did not upload anything to them, I just wanted to see what the App could do/how it feels like. Then I read their Privacy Police and ToS and did some searching. I very quickly decided that this is not a service I’d want to use.

So I send them a GDPR request demanding the deletion of my account and all associated data. They replied back that I had to use their ‘Privacy Center’ to do that myself. Horrible site, let me tell you.. Anyways, I noticed that in their Privacy Policy they state that they won’t delete your data even if you request that. They’ll just flag it as blocked. So in theory once you upload something to FullContact you have no chance of getting it off of their servers. They claim that this is to ‘protect you’ and to ‘ensure that your data won’t accidentally land back on their system’ somehow.

I had to send them a very stern email threatening legal action and mentioning some personal contacts I have to some federal law enforcement officer who works privacy cases to even get an answer that was more than ‘please use our privacy center to delete your data/account’.

Finally I got back some generic email stating that all my data was deleted. Some canned response thing though. I highly suspect that they still have my data on their system.

I highly suggest not to use the service of FullContact!




Seems like it would be interesting to report them for a violation of GDPR. They’re a good example of a company that should be zealously compliant.


Oh for sure, there’s no way I wouldn’t report them for all the hurdles they threw at me trying to not accept my GDPR request. I only received the account deletion confirmation email on Friday though so I still have to write that all up and I don’t even know yet where I’m supposed to send my complaint to. But I’ll figure that out.


> I don’t even know yet where I’m supposed to send my complaint to.

Start here? ;-)

>> mentioning some personal contacts I have to some federal law enforcement officer who works privacy cases


I could do that but I thought there’d be someone who I’m supposed to send GDPR complaint to. I haven’t looked into this at all yet I just remember there was some mention of some supervisory agency or something like that in the GDPR which I read several months ago.


I believe it's normally enforced by the privacy regulator of each individual EU member country, e.g. the BfDI in Germany.

https://en.wikipedia.org/wiki/National_data_protection_autho...


you need to send complaints to your data protection authority, each european country has one.




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