My only recent "complex" task that needed their tools was adding a hybrid water cooler to a 1080ti GPU. Their stuff was great, and their customer service has been good too. (EDIT: I meant to say, the addition went well due to their tools, good quality stuff means easier job with tiny screws)
I'd love to see the right to repair/replace be enshrined in law. It's possible to strike a balance between tiny components and being able to replace them. My phone, a LG V20, is very thin, yet has a replaceable battery and is still waterproof to a "certain extent" (MIL-STD-810G but I'm not sure what exactly that means for waterproof-ness). Which is kind of amusing because I dropped the damn thing in the sink for the first time ever this morning.
I'd love to see something like T-Mobile partner with iFixit and certify particular phones to be user or expert repairable.
Hopefully this is the start of a larger movement in the world.
(EDIT2: I really didn't intend this comment to sound so public-relation-y. I swear I'm not a product placement shill!)
I'm just glad my phone is still working after dropping it in water this morning!
I'd like to see T-Mobile, or some other corporation with similar influencing power, promote the right to repair. I chose T-Mobile because they have this (PR generated, for sure) image of bucking the big telcom trend and "putting their customers first".
I feel that it's another niche that could help people. You have the rugged phone niche, the kid phone, the simple phone, etc etc. A repairable phone might be desirable to some people.
Things have changed since I was a supplier to that industry but it used to be that the carriers really did certify the terminals. GSM (well, the SIM requirement), and then in the US the iPhone, changed that so I don't know how that end works today.
In addition T-mobile is a subsidiary of Deutsche Telekom which does still do quite a bit of hardware development, though I'm not sure how close the links there are.
(plus they are a huge channel)
Fixing phones could be a reasonable side business for their phones, so it could work out as a win-win for them -- if you buy a fixable phone, they would probably be able to fix it for you it's broken.
And to the extent they can, providing top level customer service is one of their biggest selling points.
I will make sure it is fully dry and no damage has occurred.
Thanks for letting me know, I appreciate it a lot!
A device being repairable does not equate to the device being repairable by the owner only.
The cost for a tool could be prohibitive for a single person but would still make sense for a professional third party repair company.
My point being; if apple has such stellar HW designers, 1. the fact that they needed a ~30 minute official training video on the proper replacement which required 2. a custom rig to install the new battery which was 3. only made by some small-ish machine shop in san jose is mildyinfuriating....
I think that a measure of HW design prowess should be service/repairability as a base KPI for considered being 'good design'.
Finally, what's wrong with being selfish? I think it's a completely rational approach to take.
Frankly, this is a much bigger problem. The world is moving to everything being a subscription rather than true ownership. Often, people that once did not care will start caring eventually. When your macbook pro breaks and you can fix it yourself for $100 but the apple store tells you it will be $1000....your point of view will shift drastically.
One of the many reasons I don't use Apple products. I don't want to throw away technology because the battery wears out, or the screen cracks. Setting aside the environmental nightmares, I don't want to participate in planned obsolescence. My phone dies when I say it can die, not when a manufacturer deems it time for me to give them more money. I also don't throw away cars when their paint chips or the radiator leaks.
Everything should be repairable and everything should be repaired, you should not "toss out" electronics in 3 years (or in 18 months like Apple would prefer you toss out in)
The enviromental costs alone should be enough to require this, given your mentality I am sure you do not properly recycle it, but even if you do send to an electronics recycling facility most of them are operating in less than ideal or environmentally friendly ways especially when it comes to Apple contracts given that Apple requires the shredding of all devices and they can not be refurbished or reused
Reduce, Reuse, Recycle. Recycle should be the LAST option not the go to default.
I'm bitter though, because they soon switched development to fairphone 2 in a higher price class and I'm left with android 4.2.2. Many new apps on the play store stop being compatible.
I believe, something like this is only viable, if the phone maker guarantees software updates for at least 5 to 10 years. Otherwise all that talk about environment and all is just hot air.
If your phone is cheaper, it is being built irresponsibly.
In a true fair world, manufacturers would be charged for all externalities (pollution from mining, paying decent wages that ensure people don't starve, recycling thrown out electronics, etc), all phones would cost that. Currently, those externalities are just ignored, with the expected consequences.
The Android Enterprise Recommended "rugged" devices get at least 5 years of security updates, which is quite good, although Motorola doesn't make any "rugged" devices currently.
Android is getting there and this announcement of factory repair parts through iFixit is awesome to see. It's probably not as easy to repair a Motorola phone as a Fairphone, but it's getting better which is the important part.
all of motorola's rugged phones are designed for firstnet (private, secure LTE for emergency responders). these are relatively repairable (removable battery, screws behind the battery) but i wouldn't hold my breath for consumer models.
I'll correct myself to say that Motorola Mobility (Lenovo) don't make any "rugged" devices.
I currently own the Fairphone 2, and that, too, probably won't last as long as I'd hope. Hell, I'm amazed that your 1 still works.
That said, the repairability is great, and I'm confident that it will still last longer than most phones. Still, the main reason I bought them was to support them in their journey towards a phone that does live up to everything they hope they achieve. As they mature, they'll hopefully be in a better position to do so. And if not, they'll at least have shown other manufacturers how to do so.
This has been discussed a bit on here but this is a replay of what happened with linux and microsoft back when desktops were a thing.
Edit: never mind! There is a "part only" option for each kit.
They're not made to be just popped in/out, sure, but it's entirely possible to get more years out of a phone this way. I'd be more concerned with software updates than battery.
Apple does seem to be doing a better job than most of the Android OEMs at ensuring longevity.
You can presumably get a non-OEM replacement for less, but you can also get a used iPhone 8 with original glass for less than $600.
Except you would have no way to verify if the glass is original until you take it to Apple and they refuse to service it.
Unfortunately I then called Samsung support and was told because I hadn't bought the "Australian model".
Nevermind that there's only one glass/screen/digitiser combo worldwide for the S8+.
It looks like on some issues, we still have market power.
"free" battery costs at least $130 for Applecare and it's rarely worth it. Without Applecare, it only costs $30 to replace.
Then after what could only be described as a media shitstorm Apple responded to the criticism by putting the decision in the user's hands and offered battery replacements for around material cost. I mean $30 is ridiculously cheap when just the battery for my Android phone is $24 before shipping and labor. I'm honestly jealous.
What engineer thought that slowing down devices would be 'transparent'?
At most you can say they where trying to fix a hardware issue with software which is never a clean solution.
Take it to an Apple store, call Apple support, or take it to any one of your friendly neighborhood repair shops?
> ludicrously high amount
Battery replacement costs:
Google Phones: $79
Apple Phones: $79
Samsung Phones: Nothing 1st party, $50 was the cheapest 3rd party I could find.
This honestly doesn't even seem like that much when the battery itself retails for $25 before shipping. That plus an hour of skilled labor to do the replacement puts us right around $80-$100. And when a new battery extends the life of your $800 phone for another 2 years its hard to say the value isn't there.
That said I don't think 79 USD every two years is ridiculous for a 700+ USD device. It better not take an hour, though!
Apple engineers slowed the CPU in the phone, in order to keep battery life reasonable, and prevent the phone from restarting when worn batteries couldn't deliver power. Windows does this with laptops.
Apple's mistake was not disclosing it. There an argument for user experience that advocates making the best choice for the user and not over burdening them with options.
They did, technically, in the release notes for the update that introduced it. That said, it could (and should?) have been more prominent.
Instead, they pushed their users to buy new phones, or pricey fixes for a manufacturing mistake
The last one was a Z2 Play. The USB-C port broke and I couldn't charge the device anymore, 6 months after purchase. When I contacted Motorola Mexico they asked me send the phone so they could determine if this would be covered by warranty or not. Of course I had to pay for all shipping myself and be without a phone for a couple of weeks. Yeah no thanks.
Instead of wasting money on shipping I invested that money into a new Mi A1 which does everything I need from a phone and cost me half of the Z2 Play. It also comes with Android One.
Not as bad as most Samsung phones, I got no update at all to Samsung S4 and S4 mini and these were the last Samsungs I bought. I have Moto G4 now and a few weeks ago I got patches for last BT and WiFi KRACK attacks, better late then never I guess? My next phone will be Motorola too, it's bloat free, runs fast after 2 years, and now it will be easier to fix.
My advice is to focus your next Android phone purchase on devices which are on the Android One or Android Enterprise Recommended lists. They'll get 3+ years of timely security updates.
Oreo is so visually ugly that I'd rather keep my phone on an old version than upgrade.
I bought a Motorola Z2 Play because now all phone seems to no longer have user replaceable battery but with the "mod" if the battery goes bad I can always add one. They also doesn't sell batteries for it on ifixit.
As much as I want to root my Moto X4 to get the notification LED back, I'm waiting until my warranty expires next fall before doing so.
" the injured party must prove that:
damage took place, your product was defective, the defect and the damage were linked."
"You bear no liability if you can prove that:
he defect causing the damage did not exist when the product was placed on the market"
Pixels, the ones bought from the google store (as opposed to retail channels), do allow you to unlock the bootloader, but that is still an implicit network permission check. You cannot get to the oem unlocking screen without turning on wifi, which is basically how it phones home to check if you are allowed to unlock it.
As well, this phone is just as bad as an iPhone for repairability, at least IME.
Hopefully this is a trend for the brand going forward, parts availability was always one of the downsides of Android (after 1 or 2 years, even alibaba doesn't have any parts at any quality for many models).
Additionally, I hope this signals to designers that there is a market for phones that sacrifice thinness for repairability and durability. It just depends on how many people buy these parts. I know I would gladly pay a premium for an OEM battery, but a market of 1 isn't significant.
I currently have the Moto Z2 Play, no issue and it's been more than a year now.
My experience is anecdotal, but so are yours. Are you just missing the fact that you happens to drop your phone pretty often? It would still be crazy because I do drop mine from time to time and never wear phone case.
In the late 1970's, as a teen, I was given an old Motorola car radio. It was all metal, greenish blue, no plastic. It had vacuum tubes! And it actually worked. It was very well built. Like a tank. I opened it up for inspection. When powered on, it made a very quiet buzzing sound. There was a "vibrator" (yes that is what it was called), used with a transformer to get the high voltages for the tubes. With just a short lead connected to the antenna connector, it could receive nearby radio stations. It's speaker had the impedance matching transformer typical of vacuum tube equipment I had seen in TVs and radios.
As a teen I didn't realize how short life is and that radio might have been a good thing to hang on to.
I had a Moto X4 that suddenly stopped turning on or pulling charge when plugged in. I suspected the battery so I went to pull the phone apart. Here's ifixit's guide to replacing the battery on a Moto X .
Modern phones don't have screws, they use clips and glue. Waterproofing adhesive is popular on waterproof phones, maybe there isn't another way to seal a phone, but that just looking at a phones internals will break the water proofing. The battery on a Moto X is accessed from the screen side, removing the screen requires a heat gun, cutting and prying on a fragile screen.
Lately I have been finally understanding how Open Source and right to repair go hand in hand.
The gap between various mobile phones is ever shrinking these days, this is definitely enough to get me to give Motorola serious consideration for my next device.
When and why did this become a thing? I remember screens being a pain to replace, but the batteries just plopped right out.
Edit: Sorry, that came out more cynical than I intended. I'm just curious why we did away with batteries that fall out.
Also, the kit includes a new battery! It's not $40 just for some tools.
Thanks to iFixit, Motorola and its engineers.
Seems there would still be a [small?] market for them?
I guess everything got designed for mains only.