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Good point, let's check plausibility:

The report notes 2000 cases per week in the Shenzhen store. With 50 weeks per year, 500$ damage per phone, you need 20 store-years to reach a billion.

A quick check [1] shows that Apple has 40 stores in China (and that's not counting authorised repair centres), and the problem began 6 years ago.

So even assuming the other stores are not as problematic as the Shenzhen ones, the figure could be in the right ballpark.

Next, Apple has about USD 250 bn revenue, and 50 bn net income annually [2], so absorbing a billion here and there is not implausible.

[1] https://www.apple.com/retail/storelist/ [2] https://finance.yahoo.com/quote/AAPL/key-statistics?p=AAPL

EDIT for clarity.




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