How can you produce good work if you never improve yourself? If going personal can improve someone and then improve their work, whats the argument again that we shouldn't go personal?
"Going personal", as the grandparent pointed out, doesn't help anyone improve themselves. You can point out issues with someone's contribution without attacking them, and that's all they need to improve.
If someone is incapable or refuses to learn from that, then you can say that they need to before you can accept contributions from them, but attacking them personally is just unacceptable.
Telling someone they are lazy or they didn't think isn't critique of their work, it's a statement about them as a person.
If the work is wrong or bad, explain why. Insulting someone doesn't help them improve.
If you argument is people won't change unless they are made to feel bad, people said the same thing about physical pain - banning corporal punishment would mean no child would learn again. That was nonsense, and so is the idea that making people feel bad is necessary for them to improve.
Hurt feelings?