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I am paying Google for storage. Last year my credit card went bust and Google told me via e-mail I had 7 days to provide an alternate card, when payment failed. Before that time was up, Google cancelled my subscription unilaterally. They told me it's no problem, I just have to renew the subscription, except by then the cost of the subscription had gone up 8%.

It was impossible for them to restore my previous subscription cost. As a paying consumer I expected a certain level of service, but I had not control over what was happening when something went wrong.

When paying Google, you're not better off.




Absolutely, don't use a company as large as Google for your data services. An individual customer is not a significant income source, so they care less about their customers. But there are several services out there offering paid data services that do care, because their main income source is the customers, rather than advertisement and data collection companies.




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