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with the intensity he speaks and the clarity he has in what he speaks and given the fact he was a teacher, I fully expect him to actually make a positive impact

I wish all geeks who want to reform (save) education also had Ma's classroom experience. It's easy to tell other people how to do their jobs. Hard to actually do the job.

If I had one grain of wisdom I could impart to most geeks, it would be to impart the value of truly watching and listening.

That thing you're building? Find someone who's really good at the current way it's done.

Sit and watch them. Don't talk, just observe and understand.

After you've sat silently for awhile, then ask any questions you have.

Your product will be immeasurably better in at least one way.

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