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This reminds me of the story where a Houston airport kept getting complaints from airline passengers that it took too long for their luggage to arrive. So they moved baggage claim farther away. This made travelers walk farther to get to their bags, but have a shorter "wait" time. Complaints dropped to zero.

I wonder if there is a cultural difference there, where throughput is understood to be better than latency or something.

https://www.nytimes.com/2012/08/19/opinion/sunday/why-waitin...




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