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How to start an e-commerce store that doesn’t dropship (medium.com/kentf)
80 points by kentf on Aug 15, 2018 | hide | past | favorite | 35 comments


Might be worth staying that this is an AD you’ve built the store to advertise Hubba wholesale service which you’re working for as “growth”. You didn’t start a store to start a store. You started it to market Hubba.


I considered removing Hubba completely from the post but the truth is that I use it. I work in marketing/growth and realized a year ago that I knew very little about the retail world. I decided to spend my own money to learn the business and bring those learnings back into my job. So in that sense, sure this is an AD, if anything it's an AD for Shopify given how much I love their software.

If you notice, there is no mention or link to my actual store that could drive $$$ into my pocket directly. The point is not to market my store, but to show you how easy it is, with the right tools, to break free from dropshipping.

It's too bad if that's all you take away from this post. The truth is that I use Hubba on a weekly basis to find new products and I haven't been able to find anything else to help me there. There are lots of marketplaces but most are full of crap or only work with dropshippers. At least on Hubba, I know the brands are being vetted by a team of humans for quality and integrity.

If you have a better alternative or another service I would be happy to include it in here.

Appreciate the comment


“If you notice, there is no mention or link to my actual store”

That’s the point — your blog post is work-product for your day job. That should be made more readily apparent as a disclaimer, because your primary motive here is to promote your employer’s product, full-stop.


> You didn’t start a store to start a store. You started it to market Hubba.

False. He has updated the post to clarify this. Per his response, he invested his own money, not Hubba's marketing $$s [1]. (see below).

I found the post the author's answers to all questions from everyone here, very useful. Few people actually give out these kind of #s and in-depth details on the various aspects of starting and running a profitable shopify / eCommerce store.

[1] > I lead our growth team and a year ago, almost to the day, I realized that I knew very little about the retail space. I decided to put in my own money and learn the business that I was trying to sell. The learnings have been invaluable, and I highly recommend this kind of in depth learning wherever you can.


Regardless of the OP’s motives and affiliations, I still find this to be a valuable, informative resource. It answers many questions I’ve had, and it does so in a concise manner, with a nice summary at the top.

I’m not one to throw away a resource like this just because it’s been “tainted” by a little bias. The OP isn’t trying to hide the fact that he works for Hubba; it says it right at the top of the page.

I have no problem with people adding a shout-out to their own services as long as they’re contributing something and are transparent about their affiliations. You’re dismissing the information here based upon the author’s motivation and affiliation; such factors don’t invalidate the information presented, though they do warrant extra scrutiny.


One of the most annoying things about these kinds of posts is they always show revenue and never profits. I can buy something at $1m and sell it for $1m everyday and generate $1m in daily revenue but with no profits. Operating cost on these kind of businesses seem like they can add up quickly not to mention the time and effort.

That being said OP doesn't seem to be selling some sort of course on how to get a lambo in just three months, so I don't think he is being malicious. In fact the article seemed to be very well written from my skimming. Its just something I think people should keep in mind.


Not at all my business, of course, but having US$ 400-700 revenue per day is (at least to me) meaningless metrics.

That is - I believe - revenue (amount of sales).

Let's go for average US$ 500/day. That is roughly 180,000 US$/year.

How much are expenses (for buying the goods that are resold)?

How much did you invest in storage/offices/whatever? (or rents you pay)

How much money do you have invested in the actual goods?

How much are costs for the receiving the goods, storing them, having inventary, packing and shipping them?

How much are pay-processors fees?

How much are you paying for accountants and other needed professionals?

How many hours per day do you spend in managing the shop, the ads, the reviews, the non-sewuitur e-mails, etc.?

How much are taxes (corporate)?

In other words, and of course only if you wish to share this piece of info, how much do you make out of that shop, NET?

Or - it would be good as well - just state what percentage of your total income comes from the shop earnings.

I know I sound critic/downputting/naysayer, but the whole thing sounds (or may sound to an inexperienced reader) like "it's easy to make a successful online shop, even if you have no experience whatsoever and you will make lots of money".


> "it's easy to make a successful online shop, even if you have no experience whatsoever and you will make lots of money".

(I think) you are reading this all wrong. I didn't see any place in the post where the author seems to be suggesting this.

As a matter of the first 2 lines are literally the following.

> I started a e-commerce store in September 2017 that does about $400 a day in revenue. I get asked about the tools, systems and products I use often, in this post I will share what works for me.

> I don’t dropship, I buy, hold, and ship all inventory.

The rest of the post is about tools and services the author used, to achieve the 400$ / day in revenue, and like he says, what worked for him. YMMV.

I found it very useful as I am about to launch a shopify based site, and I wasn't aware of more than half the tools and services mentioned. You'll also notice that the author has answered all questions here in great detail.

It is very difficult to make people part from their money for a product or service. This post is not about what product or service to sell, it's about how to go about getting revenues coming in once you have a product or service that you want to sell.

Final note, 180,000 US$/year in REVENUE (not profits) is quite impressive. Over 80% of startups don't even see that much revenue in their entire life-cycle, stuggle for years to get people to pay for their product or service, and then die.


>Final note, 180,000 US$/year in REVENUE (not profits) is quite impressive. Over 80% of startups don't even see that much revenue in their entire life-cycle, stuggle for years to get people to pay for their product or service, and then die.

I am sorry for those startups, but if the gross margin is 30% it will likely become 10-15% profit after expenses and taxes.

15% of US$ 180,000/year is 27,000 US$/year, if the Author worked 2,000 hours in the year, he got net 13.50 US$/hour, which is not bad, but not something I would call personally a successful shop/activity.


Happy to answer any Qs. Retail is def more fun than dropshipping :)


Can you give some insight into how you choose what products you want to add to your site?

What was your initial investment cost for inventory?

How much inventory (dollar amount) do you keep on hand now?

Why would a customer choose to buy from your site over someone like Amazon?

Who is your target audience?

Do you have any thoughts on Facebook vs Google adds (which you prefer, which drives more traffic, which drives more spends)?

Is there anything such as a Shopify App, website, or service that you wish existed that currently doesn't?


Can you give some insight into how you choose what products you want to add to your site?

- I use the products I sell, and I am diligent about only putting up ones that are actually good.

What was your initial investment cost for inventory?

- $8,724

How much inventory (dollar amount) do you keep on hand now?

- Would rather not say here, DM on twitter :)

Why would a customer choose to buy from your site over someone like Amazon?

- Great customer service - Domain knowledge of the products - Fast shipping - Easy, no hassle returns - Service attitude

Do you have any thoughts on Facebook vs Google adds (which you prefer, which drives more traffic, which drives more spends)?

- Google will always yield higher quality traffic.

Is there anything such as a Shopify App, website, or service that you wish existed that currently doesn't?

- Great question need to think on it, follow up with me on Twitter @kentf.


Are there any decent self hosted Shopify alternatives at this point? Last I checked the best option was something old school like Magento.


We have used WooCommerce for 4 years now and are very happy with it: https://woocommerce.com/


Spree, it's a Rails Engine and def my fav for 3rd party hosting.


How do you like that compared to something like Solidus?

https://github.com/solidusio/solidus

Do you know anyone who is in the e-commerce space for marijuana/e-cigs/adult? What are they using for payments?


PsiGate is the common gateway and Magento / custom builds are pretty much the standard.


Most of the e-cig/vape sites I've purchased from are running WooCommerce.


So what's the link to your site? (if it was in that medium article, it was not obviously found by scanning)


haha purposely didn't include it, didn't want it to feel too self-serving.


Very interesting read. You work for the place you source the products from, right?


Yes :), but I can't buy them because we haven't launched in Canada yet.


What's your profit like?


Depends on how much I pay in shipping, but I aim for 25-35% of gross. Still lots of room to optimize.


How do you compete with people who list on Amazon?


Curated assortment, domain knowledge of the products, word of mouth, fast shipping, and fair discounts to power users.


>> Shopify is the best

It depends on the size of your store. Once you get to a certain size (5-6M) it makes sense to build your own that matches your company’s internal business processes.

Shopify is also very US centric and most of the channels don’t work outside the US. Eg eBay, Amazon, Twitter etc.


Do you have a open a LLC for it? If so, just one member? Did you get the EIN from IRS? Sales tax?


I have a Canadian LLC and an American one too. Navigating the HST (Ontario tax) has been tricky but I should be all squared away soon. Really need to find a good accountant as doing that part myself is quite challenging.


Could you please describe how and why you use Hubba when you're not able to buy there? Asking from Germany where I couldn't buy there, neither.


Are you only accepting buyers with legitimate business licenses? The sign up page seems to allude to that.can I register with my gmail address?


Anyone can join, but if you want to buy you need to get verified with a valid US tax ID. We also review each account within 48 hours and if you are a drop shipper or Amazon reseller, you are removed from the site.


Congrats on your launch and success, and thanks so much for sharing a lot of useful info, apps, and stats! Appreciate it.

I'm about to launch my 1st Shopify store in a very niche market. Some questions for you in that context...

1. When you came up with the idea for selling your products -- and it looks like you invested about 8K in initial inventory -- did you do any kind of research to see if there might be a need and it would take off, or did you go with "gut feeling" ?

2. How many days from the site going live did you make your 1st, 10th and 50th sale?

3. Did you spend any time at all "evaluating competitors" / existing ecommerce sites that sell your product(s) or things close to your product(s)?

4. Did you do any pre-launch marketing either offline (by way of flyers) or online (by way of ads) before the day the site went live?

5. Did you use any copy editor or stock images for your products, or did you do both copy and images (photos) of the products on your own?

6. How important is it to have a supporting blog / news section? Do you do it to drive traffic?

7. Any "hacks" you can share to acquire new customers and retain existing customers? What worked for you, what didn't?

Thanks again!

EDIT: Needed to see this in your conclusion.

> On Instagram, you will see stories of millionaire dropshippers and other lies.


Congrats on getting started, few people actually do. It's a celebration regardless of what happens. Now onto your questions.

1) I used the products myself and had friends asking me lots of questions. Dogfooding at it's best.

2) 3 days after going live I got my first sale.

3) No, except when it came to free shipping.

4) No, all SEO and intentful Facebook Ads

5) No, I used Hubba for pictures and product descriptions. And Unsplash for backgrounds. I am a software engineer that has been on the marketing side for 8+ years, so I know how to write good copy. But it's really not that important. Your products, pictures, and prices do 90% of the selling.

6) If you have a product that people want, and can target them with SEO + ads, you don't need content. I have two blog posts and definitely would love to do more social + content but I limit myself to spending 2 / hour a day on this per night. I am sure that if I invested in content, it would be a good investment. Just need to prioritize based on my self-imposed restrictions at the moment.

7) No hacks. Great products, hassle-free returns, fair prices and fast shipping :)


Thank you!




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