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If it can make you feel any better, the AWS support is the same.



AWS sends you emails 9 months in advance of needing to restart individual EC2 instances (with calm, helpful reminders all the way through). IME, they're also really good about pro-active customer outreach and meaningful product newsletters... Even for tiny installations (ie less than $10K yearly).

Anecdotally: I've been an MS gold partner in a bunch of different contexts for years. The experiences I had as 'small fish' techie with AWS were on par or better. YMMV, of course, but I'd be more comfortable putting my Enterprise in the hands of AWS support than MS's (despite MS being really good in that space).


It costs a pretty penny, but I’m very happy with AWS enterprise support. When we had a ticket that we didn’t escalate get a crappy answer, our TAM escalated on his own initiative to get us a better answer.




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