Action speaks louder than words. I don't care about Open Soruces or Paid or Free. Bring me better products! Bring me better services. Proof it to me that they care.
They are obviously doing a lot of things right under Nadella. But asking many to not hating them after 4 years of good and 20 to 40 years of bad may be is a little too much to ask for. They will have to do a lot more to wins us back.