It made me buy a Dell XPS13 after 15y of Apple.
Then Dell proved they could do worse.
Sorry for the rant. I just hate myself for spending $3500 on garbage.
It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13.
I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed.
(I don't work for Dell or Microsoft)
I got a new keyboard delivered, spend a solid 2 hours opening the whole thing (YOU HAVE TO REMOVE THE KEYBOARD FROM THE BACK OF THE LAPTOP WTF???), put the new keyboard in, only to realize a key was broken on the new keyboard.
That was my last purchase of a Dell laptop.
I feel the urge to defend my wife because you attacked her, although I don't know you and I should not care the least about personal attacks from people on the internet.
But we can't leave the internet to haters.
My wife is the most careful person I know. Her electronic devices always go into protection bags, are handled with the most care and look new after 10 years of usage.