They won't make a blanket statement like you want because there are bad actors out there that they have to respond to.
Anyways, there's 24x7 phone support and ways to get support even if you're completely locked out. What more do you want?
Umm the 24x7 phone support number is not listed on the web page.
To get the phone number, you need to log in.
How do you log in, if you're locked out?
>What more do you want?
What do you think?