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TL;DR: After extensive investigation, case review and working with a variety of internal teams, we’ve have not found any supporting evidence to corroborate these claims.

Greetings. This is Alex Diacre again from Google’s G Suite Support team with a followup. In order to protect the privacy of all our customers and users, it is our policy not to disclose information relating to specific customer accounts in public forums. But given the amount of attention this post received, I’d like to offer some insight on the results of our investigation on this matter:

-The original poster on Reddit (OP) did not identify him/herself or the customer account. We have made several attempts to reach out to the OP through PM, but have yet to receive a response. (If the OP or someone from his/her company is reading this, please get in touch with me).

- We have tried to identify the customer based on the information in the original post, including an extensive review of recent support cases, but have not found any cases resembling the description.

To note, Technical Support is available to G Suite customers 24/7 via chat, phone and email. We’re happy to work with the OP to investigate this matter further; until then, we have not found any supporting evidence to corroborate these claims. Technical Support can be accessed at https://gsuite.google.com/support/




>Phone Support

>Available to G Suite administrators only. Log in to your admin account for verification.

If an account is banned, how would they log in to their admin account?

I have nothing to do with OP, don't know who they are, etc... Just curious how this would work when you don't display their phone number until they log in, and their login credentials might not work. Same for email and chat, according to the text of the page you linked (https://gsuite.google.com/support/).

Yet you mention these as ways to get support. Am I missing something?




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