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If this is true AWS either demands more or pays them more because AWS high tier support vs GCloud "platinum" support is a joke.

I can usually get even a very hairy ticket resolved on AWS in a manner of hours, every gcloud ticket we open takes days. Sure the respond in 24 hours but it's usually just a response that says "We'll get back to you eventually". If google actually wants to compete in cloud services they need to step up their game.




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