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Microsoft offers free phone support on free services. I had an issue with parental settings in Microsoft Accounts and Xbox Live. I was able to chat with a person online, receive call backs from 2 different people, spent hours on the phone, and a received a up email many months later from Microsoft notifying me that the issue had been resolved.

It wasn't a pleasant experience but I did get to talk to real people and they did eventually resolve the issue.

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