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I suspect the company was using the free consumer version. That comes with little escalation, etc. They probably should have used something different for business email for a company with 100+ people, but this is not the point.

The valid point, if true, is that an action of one individual caused a major disruption for a lot of other people that are connected to him only via google algorithms or some other vague means.

Banning non-violating business accounts from the business that breaks ToS is kind-of OK (but should be followed by a human interaction to check); banning personal accounts for folks because of their business ties is not. My 2c.

The free edition was discontinued in 12/6/2012 and only supported 10 users. The new lowest tier, G Suite Basic, has 24/7 phone support.

When Google bans your account, you no longer have 24/7 phone support.

Small correction, the free edition used to support 50 users. I know this because a company that I work for still has it (we only need about 15 users). Still not enough for the size of OPs company.

The free edition started with 50, then they switched it to 10, then I think they got rid of it. I'm grandfathered into the 50 even though I've only used 2.

Is there a way to view your user limit or how long you have had G Suite?

I thought I had it since the beginning and my Gmail account has emails to my custom domain going back to October of 2005 however Google says it launched the service in 2006.

Admin Center, under billing.

> and only supported 10 users.

The original Free Accounts (Back before it was gsuite) was 100 Users, then ti was reduced to 10, then phased out completely.

If you had one of those Apps for Domains accounts back when they were 100 Free Users you still have 100 Free Users but you are limited to like 15GB per user or something like that

From some of people that had to use the phone support, they just enter your complaint into an internal ticketing system and wait for someone to answer back (eventually)

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