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I'm guessing that the company isn't using G-Suite, but rather a bunch of gmail accounts set up as 'work' accounts. If they were on G-suite, they'd have a support line to call.



Having been a G Suite customer at a school district...their customer service is not great. It's fixable but I wouldn't rely on them. Please understand G Suite for schools is free. You get what you pay for.


I've been in the same boat (gsuite for education, for free) and have had top notch customer support on the couple of occasions something has gone wrong.


Suspect what is happening. G-Suite support is actually pretty good for a tech company.




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