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Except this story doesn't add up, because Google's customer service for even small companies on Google Apps is pretty good.

I'm guessing that the company isn't using G-Suite, but rather a bunch of gmail accounts set up as 'work' accounts. If they were on G-suite, they'd have a support line to call.

Having been a G Suite customer at a school district...their customer service is not great. It's fixable but I wouldn't rely on them. Please understand G Suite for schools is free. You get what you pay for.

I've been in the same boat (gsuite for education, for free) and have had top notch customer support on the couple of occasions something has gone wrong.

Suspect what is happening. G-Suite support is actually pretty good for a tech company.

The story is it's Google Payments that triggered the shutdown. The friend of the writer would have been the Google Apps user.

Google Payments is ridiculous. They escheated my merchant money to Delaware government, but their supports referse to provide the merchantment ID to me so that I can't find back the merchantment from Delaware goverment. It is like threw my money into the ocean. They said Delaware government didn't give them the ID. Who know.

I used them previously and I would say their support was OK .. I would never call it good.

We have platinum support for gcloud, it's terrible.

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