This should apply to all cloud services. If you use them for anything critical, total migration and DR should be part of your exit strategy for if anything like this happens. Everything you have in the cloud should be backed up in neutral formats off line on your property.
I’ve had a couple of run ins with google and personal accounts a few years back. Once my sign in was broken for two weeks. I couldn’t sign in with it showing a non descript error. I couldn’t find or get anyone to help. If this was anything business critical then it would have been pack up and go home.
Google apps support is notoriously crap as well. Been there, done that, left quickly.
One was co-located at one data center that had connectivity issues and they had all traffic automatically rerouted to their development stack in the office which operated as production while their colo sorted out issues.