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I still love GMail, the interface works better for me than for others. Just use your own domain (with a third party registrar) and you can just swap the front-end if Google decides to ban you.

Same with a small company, as long as you have control of your domains and regular backups of the emails, having a fail-over isn't that hard. In this case the real damage is personal accounts, the business accounts could probably be up within a few hours at another provider (plus some more hours until backups are restored).

That's a good advice, always have a backup plan for that (and custom domains + email backups are working great as a backup plan).

My personal recommendation is that your domain registrar, web host, and email service should all be different parties. Segregate your risk of losing control of all of these at once, it makes recovery drastically easier.

Bear in mind, if someone's all in with Google, they might have their domain controlled by Google Domains.

Also a rookie mistake to avoid: the contact email address that you provide your email hosting shouldn’t be the domain hosted on that service. If there is a technical problem with a loss of access to emails and you need to contact them,... ask me how I found out!

Ok. How did you find out? :P

Not GP, but I'm guessing something happened with either email delivery or login, which broke either receiving support emails or being able to login to see any email.

This I agree with. I even run my nameservers different to my registrar, meaning that if my registrar has technical issues I can still control the domain routing. If the nameserver company has issues, I can still change nameservers.

I strongly agree with this, but I'd go slightly further and say your domain registrar should be entirely independent of any other services.

At one point I had my domain registered through my ISP, which was run rather eccentrically by a gentleman I eventually had a dispute with. He then (probably illegally) disabled all my DNS records, leaving me without my main email account for a week at a particularly vulnerable point in my life. It was horrific.

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