I’ve done my share of implementations and marketing cloud is just one of their product groupings and it isn’t even the one that is used the most. In fact, most organizations (esp big ones) usually have differential tools for the marketing piece.
They offer other data services, but again even in orgs that have purchased them I haven’t seen them used that much.
There are so many other parts of Salesforce that are extensively used outside of marketing, that I’m not sure how their crm is not the main thing.
I even said I’m my post that they definitely do the data collecting etc, just that it’s not their primary source of revenue like fb et al.
Marketing Cloud is Salesforce's email marketing platform, formerly ExactTarget before being acquired.
My Joke was that I'd love to see Benioff put a "export my data and forget about me" button on Salesforce DMP (formly Krux)'s site.
> They offer other data services, but again even in orgs that have purchased them I haven’t seen them used that much.
And on that note, let's wrap this up.
They make their money primarily off od subscriptions- not sure why that statement is so controversial.
And that last point you quoted was specifically made to illustrate that their data services aren’t even that popular. Companies that buy it often dont even use it.