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Understanding someone's whole life and making a corresponding graceful/merciful decision is at the discretion of the manager. In general, corporate incentives will guide managers towards firing if there is not overwhelming evidence that the person actually usually is or can be an above-average performer. Corporations are not set up to act like charities. The rare manager that can be compassionate in the face of his corporate incentives is at risk of himself being fired if he becomes too charitable too much.



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