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"IMHO DDG's success stems from the fact that yegg listens to the users"

I once contacted Cuil about some worthless search results, and got a standard reply asking me to be patient since they were a small company. But there wasn't any hint in the email that they would actually address the issue, so drastically reduced my use of them and never bothered to contact them again. Listening to users would have probably helped if my experience indicates a pattern.

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