| ||Ask HN: Monthly billing best practices|
39 points by matt1 on Sept 16, 2010 | hide | past | favorite | 28 comments |
|I'm integrating a recurring billing service into my web app and am at a point where I have to make some decisions on how I want to handle various situations. I don't have much experience with this and am hoping to get your feedback on these questions and monthly billing in general:|
1) If a customer cancels their account should you offer a prorated refund for the unused time? Or do you establish a policy that your monthly payment will not be refunded at all when you cancel your subscription?
2) Should you let customers cancel their subscription to your service without deleting their account? In other words, should there be a "standby" state that locks down their account so they have the ability to resubscribe in the future and keep their data, or do you make canceling their subscription and deleting their account/data a single, inseparable action?
And for those of you who have been faced with similar decisions, can you remember other important decisions that you had to make? Appreciate it.
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