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I opened tickets with GitLab support, which were eventually closed due to inactivity (i.e. support let the issues time out without a resolution, despite me doing two 1-hour live debugging sessions with a support rep and a full stack trace highlighting the failing code).

In general I wasn't expecting to have to raise issues on the open source tracker myself after reporting to internal/paid support, but perhaps that's where I went wrong.

I'm working this quarter to help improve our quality of service. If you email me the ticket number(s) at lee@gitlab.com I'm happy to dive in and take a look. In theory, if we had clear traces an issue should have been made on your behalf. Happy to help get to the bottom of this.

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