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> Who ends up being tech support for these new companies? The executives. But that's only for people smart enough to realize to send them messages, or otherwise garner their attention via Twitter, Reddit, or HN and happen to be in the right place at the right time.

Obviously we just need to make this kind of behavior expensive enough that execs don't take 20 years to develop a reasonable support model. Hold them personally responsible for their companies, and don't let them hide behind their shitty algorithms.




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