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> Based on your experience there what would you say is the cause of the recent slip in software quality in both iOS and macOS?

It's not clear because there have been absolute shit-show releases going back to the early days of OSX. Even the fondest-remembered releases were only so after a ton of polish, and that was with releases slipping significantly (you might see 3 years pass between major updates, and the new version would still be completely unstable).

I'm sure yearly releases don't help, especially if there isn't a postgres-type culture of "we ship what's ready", but software engineering issues at Apple go back a long time.




What has definitely changed is the pace with which people are expected to upgrade. When OS X Snow Leopard came out, you had to visit a store to buy the DVD. Nobody would look down on you for running a "legacy OS" if you only upgraded when .3 was out.

The ways in which this has changed affect both tech-savvy and casual users:

1. Older versions of iOS (which didn't exist back then) don't receive security fixes, so the only way to stay safe is to upgrade within days of the initial release (ideally before Apple publishes its security KB article).

2. Older versions of macOS often lag behind when it comes to security fixes. There is no clear policy on whether it is safe to stay on release n-1. Apple needs to be nudged to even document macOS security issues[1]. If you are moderately paranoid about security, you have to install all updates on day one (as on iOS).

3. iOS and macOS automatically download OS upgrades and nag you to install them.

4. There is a narrative on community sites that Apple's products are only good because Apple relentlessly kills legacy code and features (I don't even agree with the latter part). Dropping support for anything older than a year is considered a badge of honor because it means there will be "progress". The more paying customers you inconvenience, the edgier you are.

5. Apple feeds into this "old software is bad" meme by publicly LOLing at Android's adoption curve every year.

6. Emoji. I wish I was kidding, but only seeing squares when other people go out of their way to express their emotions is actually annoying.

7. If you are already on an OS that is buggy, you are more likely take the plunge and update to a brand-new OS in the hope that this time, things will be better.

[1] https://twitter.com/patrickwardle/status/953416156802703360


> 3. iOS and macOS automatically download OS upgrades and nag you to install them.

This annoys the hell out of me. So much so that I feel like throwing the device every time it happens. What a waste of energy, storage, and network data limits! I've had to delete the iOS 11 download on my device manually several times already. I make sure WiFi is off whenever I'm charging for fear that it would automatically install the update too (not sure about this) and would not be able to revert back.

If anyone on the iOS team is reading this, I'm not moving out of iOS 10 unless you provide a way to turn off the WiFi radio from Control Center (not just disconnect from the network and connect automatically when I'm in a different location, which is not what I want). And also fix the slowness issues with iOS 11. I have it on an iPhone 7 and the performance is bad. I can't spend several hours erasing the device, reinstalling the OS and re-downloading all the apps (several tens of Gigabytes) once again now that you've not only removed app transfer and sync with iTunes but also removed the apps section from it. Stop assuming things about people's connectivity and data transfer quotas and start designing for real users!

Using an Apple device has never been so frustrating for me like it has been in the past two years.


When Snow Leopard 10.6 came out in August 2009, it only supported Intel Macs, which were at earliest from January 2006, about three and a half years earlier. Typical Mac OS X releases up to El Capitan (september 2015) supported 10 years of Macintosh computers. Sierra/High Sierra still do, essentially.


The support for older machines depends on multiple factors, like the multi-year transition from 32 bit to 64 bit for the OS, including 32 bit EFI, 64 bit EFI, etc. Some older machines were not supported by newer releases (not talking about security patches) for longer than five years, IIRC. That's a long period of time, but still quite short when compared to Windows support of older machines during that time (this is not a great comparison because of differences in annoyances and quality in the OSes, but more about the companies' work).


Right. If Apple really switches to ARM Macs, I doubt they'll support existing Intel Macs for anything close to 10 years.


> If you are moderately paranoid about security, you have to install all updates on day one

Until you don't (see High Sierra and the "empty root password" fiasco).


I don't recall a GIF like this ever appearing in any prior Ars Technica review of OS X: http://cdn.arstechnica.net/wp-content/uploads/2017/09/Sep-23...


New reviewer.




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