On: How Amazon Rebuilt Itself Around Artificial Intell...

[bduerst]

That doesn't say there's an increase in sales, just that people buy over VUI. It's very likely that buying over VUI cannibalizes web and mobile sales.

[gordon_freeman → bduerst]

yes there's also this surprise element attached to it. You won't know if you have ordered a right item in right qty until you receive it or you immediately open the orders tab in your phone to make sure you ordered the right item.

[bduerst → gordon_freeman]

Or when you say, "Alexa, order me a Chromecast" and it ships you a firestick instead.