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Surging online orders slow Wal-Mart delivery network (reuters.com)
28 points by petethomas on Dec 7, 2017 | hide | past | web | favorite | 10 comments

The dirty little secret is that Walmart (Walmart!) and Costco’s online ordering systems work better than Amazon’s. Amazon is obsessed with selling you things you don’t want. Meanwhile, you don’t have to even be a Costco member to shop online at Costco- they charge you a teeny fine. And much stuff you can pick up at Walmart: free shipping, and if there’s something wrong, you’re right there.

Target Red card members get 5% off posted prices and free shipping from target.com. I’ve been very happy with them. The choice is more limited than Amazon, but it’s larger than what they have in store.

It’s also not flooded with knock offs.

One thing that weirded me out was if you buy stuff in the physical store and use a card you linked online to pay the stuff you bought shows up on your Walmart.com account. I understand the appeal but I wasn't expecting that.

Overall I've been pleased with Walmart.com.

I used Google Express for the first time over the Black Friday-Cyber Monday period and I was quite impressed. There are still a few rough edges, but I was impressed. The website definitely functions better than Amazons, and shopping from multiple major retailers was a nice change of pace from Amazon's monopolized marketplace.

Walmart grocery pickup is life changing

Especially the dirty UI patterns that Amazon uses to trick one into Prime membership is really off putting. No I don't want a Prime, in fact this permanent nagging made sure I decided to never ever want your Prime membership!

Now they even randomly disallow one to buy random items and label them as Prime-only (just for your account, based on recommender engine most like buying habit). Someone should investigate if this is legal.

I've been doing ecommerce for years, and I think one of the best-kept secrets of the industry is that their fulfillment systems exist. Even inside of the company, the warehouse guys seem like they're second-class citizens. But I think if you're honest the warehouse management systems are where the science part of computer science really lands. You are doing literal knapsack problems and Eulerian paths. Queues and schedules and producer/consumer problems abound!

Oddly, evidence seems to suggest that companies can get by with treating their fulfillment systems as unimportant, but I have to think there is some value in recognizing their value and getting them tooled up before a surge of orders comes in on the front-end and there's no capacity on the back-end to handle them.

It's not really a secret source of benefits, its just that fulfillment is a viewed cost center and doesn't get as much investment as revenue generating activities

Hasn’t this and logistsics been the “secret” to a lot of Amazon success?

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