The inherent insecurity of e-mail doesn't change the fact that popping someone's email account means popping most of their services. Therefore it makes sense to hold e-mail providers to a higher standard than a median company.
Furthermore, while we only know 1 user affected, in the rest of the thread, Fastmail has been cagey at best about answering what they feel the process is now, let alone what it was back when this incident occurred.
Furthermore, while we only know 1 user affected, in the rest of the thread, Fastmail has been cagey at best about answering what they feel the process is now, let alone what it was back when this incident occurred.